Optical drive internal appearing as a removable device

I recently bought an operation of Dell Latitude E6420 used Windows 7 Ultimate 64 - bit (SP1) and I am also very happy with it. But after I finished installing all the drivers that have been recommended since the Dell Web site, he developed an unusual problem: the optical drive (PLDS DVD +-RW OF THE - 8A3S) appears as removable material, even if it's not, and if I "eject" it, I need to restart the system before it works again.

This did not happen before on this machine and is the first time that I've ever known a problem like that, never. My mother and a friend also bought the same model at the same time - there is a similar problem on my mother (also Win 7 x 64) machine but not on the computer of my friend (8.1 Win x 64).

I figured that maybe that's a problem of driver, but re - install the driver from the optical device and even do a system restore didn't fix it. I also found some information of Microsoft Windows Hardware Dev Center Archive, which States:

Incorrect configuration of SATA

Incorrect configuration of SATA may appear in the following situations:

  • If the system incorrectly identifies a SATA port internal as external, Windows disables LPM on this port, and therefore can not save on the port. In addition, Windows treats the internal non-removable device that is connected to this port as a removable device. For example, it appears in the device safely remove dialog box in the toolbar State system and in devices and printers.
  • If an external SATA port is not properly configured, it is possible for a device that is connected to the port to be considered non-removable and therefore do not attend the safely remove an instrument dialog box in the toolbar State system and in devices and printers.

If an internal SATA port is incorrectly configured as a port external SATA, a system vendor or administrator can fix without updating the BIOS OF THE system or the Windows software.

To work around this problem, you can disable external SATA support on a per track basis by setting the value of the TreatAsInternalPort registry key to 1, and then restart the system.

If the system has internal and external SATA ports, but a device that is attached to a port internal SATA appears in the dialog box safely remove devices in the system tray or in devices and printers, you should reset the registry key for the port.

I could not find the registry key mentioned and I am reluctant to change the registry without being certain of what it is I'm supposed to do. Someone solved a similar problem and any help please?

Hi, Fatima.

I think that most portable DVD players are actually removable and should be displayed as such. "Eject" to disable the device, but pulling out and plugging it back in should restore the functionality.

Tags: Dell Drives

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