Outlook 2007 and Acrobat 9 questions

Hello

My company, so I work is a company of XP with a mix of desktop computers 03 and 07 2010. We have recently been affected by a problem this week where if an employee with Outlook 2007 and Adobe Acrobat 9 Standard views a pdf from our site ftp from Internet Explorer, click on the email button on the Adobe IE extension to send the PDF as an attachment, and then when he tries to send the e-mail, it will bring up the 'the messaging interface has returned an unknown error. If the problem persists, restart outlook"error. This happened more than 15 people in my company this week. All of these employees have in common is that they are running Office 2007 and Adobe Acrobat 9. I tested with Outlook 2010 and was able to send the attachment fine. We use google apps sync to synchronize our mail, no Exchange. I also noticed that if you save the pdf file open on your computer such as your office and then attach it as an attachment he send fine e-mail. It brings only the error message when you try and you send an attachment through the adobe Internet Explorer extension or if you open acrobat itself and go to file-> Send to the email it will be also the same message as well. I looked online and everyone says that this error has to do with a .pst file. I even tried to recreate the PST on one computer of people and has no good. The only thing that changed this week is that we use Cerberus to our ftp server and we have improved this week in the latest version, but I'm having a hard time to see that as the guilty seeing that employees have access to view the pdf file, they should have access to email. I tried to reinstall both Office 2007 and Acrobat 9, thinking that maybe an update of one of the programs was the issue, but that has not changed the error either. I posted this on the Microsoft forums think as well it is a certain type of problem of compatibility between the two, but these computers have worked at least one year like this and it is just now becoming a problem. If anyone has any suggestions, I would gladly hear their. I'm running out of ideas of what could be the cause. Thank you for your help.

I thought about it. It ended up being our Kaspersky Anti virsus Outlook Add-in has been the cause of the error. Once I have disable the add-in, it put electronic pdf via adobe well.

Tags: Acrobat

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