Outlook Express 6, Outlook 2000 and Outlook 2003 print incomplete emails if IE8 is installed.
The right side of the first page of a printed email from Outlook Express 6, Outlook 2000, or Outlook 2003 is truncated on a computer that is running Windows XP SP3 with Internet Explorer 8 is installed. E-mails containing tables are specifically affected, but it may be any other emails as well. This problem is easily reproducible on any XP machine running IE8 and any version of outlook prior to 2007. It seems that Microsoft has stopped using the IE from Outlook 2007 print engine. One of these same machines that have this problem, if you uninstall IE8 and go back to IE7, the problem goes away.
I searched all over the web trying to solve this problem. It seems that there is some workaround solutions, but not a solution for this problem for XP users. Microsoft has released a fix for this EXACT problem for users of Windows Vista and Windows 7. This hotfix will not install on a XP system. The link to the fix is here:
http://support.Microsoft.com/kb/980333
There is another thread on this topic in forum windows 7:
The question in this thread has been resolved with the patch that I mentioned above, but when joined XP users, it was recommended that someone start a new thread about this in XP. I did now and am waiting for a response from Microsoft.
Possible temporary solutions (for those of you are experiencing this problem):
1 - back to IE7 (I'm not an acceptable solution in the enterprise environment).
2. after the opening of the email, go to the file and save it as an html file. Open the HTML in ie8 or your favorite browser and print from there.
3 - the upgrade to Office 2007 or 2010 (if I wanted to spend the money on a new product, I would. However, I refuse to do that simply because an old version, I bought doesn't work anymore.
Success!
So, this is a summary of what I've done:
1 has begun with an installation of XP SP3 updated with IE8 installed. At this point, I have the right margin bug in OE6.
2. uninstalled the latest update of security for IE8, which to this day is KB2559049. Restarted.
3. (you may need to perform this step in Mode safe) renamed ieframe.dll in C:\Windows\System32 ieframe.old. Ieframe.dll manually copy the LDR version in the second most recent Cumulative Security Update for IE8, which, as of this writing is KB2530548 in the C:\Windows\System32 folder. That version LDR is located at C:\WINDOWS\$hf_mig$\KB2530548-IE8\SP3QFE and is the version 8.00.6001.23165(longhorn_ie8_ldr.110420-1800). Restarted.
4. check that the right margin bug is now fixed. Windows Update told me that the most recent Cumulative Security Update for IE8, KB2559049, was now available to the installation, I did. Restarted.
5. check the ieframe.dll version that is now in my C:\Windows\System32 folder and it is 8.00.6001.23192(longhorn_ie8_ldr.110617-1815) as hoped. Confirmed that the bug of the right margin is always fixed.
This procedure does 2 things that just copies the LDR latest version updated security in the System32 folder would not prove it with. :
(A) this shows that manual copy of the dll LDR of security Cumulative Update and then apply the next update will keep the ieframe.dll on the LDR track. There is no need to worry that the next update replace with the MDM (non-hotfix) version.
(B) there was a bunch of other DLLs that have been on the LDR track when KB2559049 has been reinstalled, it seems that the ieframe.dll LDR can have dependencies on other DLLs being also in the LDR branch, or vice versa. Simply having the LDR ieframe.dll since the 2nd upgrade newer in the System32 folder when you install the latest, due to the most recent update to other dll LDR trace. This includes iepeers.dll, ieproxy.dll, iertutil.dll, c:\windows\system32\msfeeds.dll, wininet.dll, and xpshims.dll (and probably others). Makes me conclude that my method (steps 1-4 above) is greater than the fair copy in the LDR new dll for ieframe.dll, since the other dependant dll LDR manually will be installed using my method.
Ty Robert Aldwinckle and PA support to help me (even though I disappeared of the thread for more than a year: P)
Tags: Windows
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In Google I typed in 'the kb976882 will not be installed. Under options, I got "Download Details: update for Microsoft Office Outlook 2003 Junk...» "the site of Microsoft.com/downloads. I downloaded from this site and then also picked KB975051 on other popular choice located lower on the page and done the same thing. I don't remember this solution being a few days ago.
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