Outlook express does not

I use Windows XP with Internet Explorer 8 and Outlook express 6. Until 10 days ago everything worked very well. Then everything changed. Now, Outlook Express starts to load up and "authorising officer" appears on the bottom of the screen, as if the messages are subject to download but nothing happens. Some of the icons show also in grey the usual colors. I can't access anything that it is - old stored records or addresses and cannot create messages. When I click on any tab, the words "not responding" appear alongside Outlook Express on the top of the screen.  I close the program using ctrl/alt/del and report the error to Microsoft, but nothing has been resolved.

Everyone else has had a similar problem please?  Is this a Microsoft problem or has my computer developed a fault?

Help/advice would be much appreciated.

OE closed when you deleted Folders.dbx? If not, try again.

Can you get into OE long enough to go to tools | Options | General and uncheck the send and receive messages at startup and check for messages every X minutes? If you can uncheck and then create them a new identity.

You may have a damaged identity especially if it's the default main identity. File | Identity | Add the new identity. Create a new one and try it. If all goes well, you can import your messages and address book from the old identity and delete it.

Note: Do not use the main word in the name of the new identity.

If you can not create a new identity, see this.

OLEXP: Outlook Express stops responding and the pointer appears as an hourglass:
http://support.Microsoft.com/kb/259927

Tags: Windows

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