Overall CVP: SIP closing Service

Hello

We try to get the work of comprehensive model of CVP 4.0 and little, we are stuck at the level of the server to call.

We use control of SIP calls based and in the server to call CVP, lit the SIP/IVR/ICM service. After installation and applying licenses when we restarted the server call, we saw that the State was down.

On checking the logs we have seen have reported the following null pointer exception

18: 10.11.0.46: August 28, 2007 15:13:25.844 + 0400: % CVP_4_0_IVR-3-UNKNOWN_EXCEPTION: Exception encountered during initialization: java.lang.NullPointerException (IVRSubSystem.init)

java.lang.NullPointerException

at com.cisco.cvp.ivr.IVRSubSystem.setInitialServiceState(IVRSubSystem.java:241)

at com.cisco.cvp.ivr.IVRSubSystem.init(IVRSubSystem.java:196)

at com.cisco.cvp.subsystem.BaseSubsystem.init(BaseSubsystem.java:318)

to com.cisco.cvp.central.CVPHTTPServletImpl$ StartSSRunnable.run (CVPHTTPServletImpl.java:678)

at java.lang.Thread.run (unknown Source)

[id: 3012]

19: 10.11.0.46: August 28, 2007 15:13:25.844 + 0400: % CVP_4_0_IVR-1-STATE_CHANGED: IVR subsystem altered state. New status: disabled. Cause: Error occurred during initialization [id: 3002]

32: 10.11.0.46: August 28, 2007 15:13:26.172 + 0400: % CVP_4_0_SIP-3-SIP_INTERNAL_ERROR: java.lang.NullPointerException [id: 5005]

34: 10.11.0.46: August 28, 2007 15:13:26.172 + 0400: % CVP_4_0_SIP-3-SIP_INFO: closing B2BUA, forced = false [id: 5000]

35: 10.11.0.46: August 28, 2007 15:13:26.172 + 0400: % CVP_4_0_SIP-3-SIP_INFO: B2BUA is stopped. [id: 5000]

I hopw someone can help us on how to fix this error and get up the SIP service.

Thank you

Guenoun

Guenoun,

This seems to be a known defect that was present at the SVC 4.0 (1) and fixed in the patch SR1 CVP 4.0 (1). I would try the upgrade of the installation of the CVP to either CVP 4.0 SR1 (1) or the more recent CVP 4.0 (2) Mr. upgrade patch.

Thank you

Seth

Tags: Cisco Support

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