ox800704ec error code when I try to start my computer

When I try to start my computer to receive an error code that says: "Windows has encountered a critical problem and will restart automatically in one. Please save your work now. "This happens whenever I try to start. Can you help me with this?  Paul @ (deleted number).

Hello Paul,

1. what version of Windows is installed on the computer?

2 have had any changes made to the computer before the show?

3. what security software is installed on the computer?

Try these steps and see if it helps.

Note: The links below are applicable to the Windows Vista operating system and Windows 7.

Method 1:

Step 1: Safe Mode

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

If the computer works fine in safe mode, and then follow step 2 and check.

Step 2: Clean boot

To help resolve the error message, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Please note: After troubleshooting, be sure to start your computer in normal mode by following step 7.

Method 2:

1 run a scan for viruses on the computer safe mode with networking to make sure that the computer is virus-free.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Safety Scanner WARNING: There could be a loss of data while performing an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

2. run the malware removal tool from Microsoft.

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

Hope this information is useful.

Tags: Windows

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