P2 HP: DVD no longer works, code 19

Our DVD player shows no more in Explorer.  We have recently upgraded to 8.1 and it had worked after the upgrade for several weeks so far.  We use VLC to play the DVD and it does not recognize it either.

Now in Device Manager when I right click on GH82N DVD - RAM, I get this message.  Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

Any ideas on what to do next?

Hello

Please, use the following methods to fix:

http://support.Microsoft.com/kb/314060/en-us

Kind regards.

Tags: HP Desktops

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