P6-2371: my HP laserjet mfp 1212 will not scan after moving to windows 8 10
I have a windows HP laserjet mfp 1212 electrician network connected to my desktop HP i5 (p6-2371). Since the upgrade to windows 10 8, although I can print and photocopy I can no longer scan. I reinstalled the drivers from HP, the pint of HP and a Scan doctor, nothing helps. The doctor Print & Scan detects the device but says it can not communicate with him. I also have a Kodak AiO installed as a USB device that scans is more well that it prints.
Your help please
Hi @ptpk,
Thanks for getting back to me.
The firmware is very important to update.
You can try to update the firmware from another computer?
- Try using a USB connection.
It is possible that the driver was corrupt, so we will need to remove it and reinstall.
Please follow the steps described in this guide, HP printers - printer problems after upgrade to Windows 10.
If the problem persists, follow these steps to see if you can solve the problem.
Let's start by cleaning up your computer.
- Cleaning disc in Windows 10
- Perform the clean boot in Windows 10 / 8 / 7
- Use the File Checker system to repair missing or corrupted system files. It's always a good idea to back up your data before proceeding.
- File system check (SFC) analysis and repair system files & DISM to fix things that are not SFC.
Uninstall and reinstall the HP software.
If you use a USB connection between your computer and the printer please unplug this cable now.
Step 1: Remove the printer:
We want a clean slate to install your printer on the computer Windows 10. So, I'll have you ensure no trace of your HP LaserJet. displays currently installed on your computer.
1. click on the Start button
2. type programs and features. If a search does not start automatically, you will need to type programs and features in the area of "Ask Me anything".
3. click on programs and features to launch the window.
4. in programs and features, will populate a list of the programs installed on your computer. Please scroll down and look for your HP LaserJet. If you see your HP LaserJet listed, click on it and choose Uninstall.
5 follow the prompts on the screen to complete the uninstallation. Once the uninstall is complete successfully please close programs and features.
6. then, click on the menu start of new
7. this time type devices
8 click on devices and printers to launch the window.
9. in devices and printers are looking for your HP Deskjet. If you see if if please right click above and choose 'Remove' or 'Remove'.
10. Once your HP LaserJet exceeds showing in devices and printers please click on any device in the list of Printers once just to highlight. Click the print server properties on top
11. click on the drivers tab
12. look for your HP Deskjet printer driver. If the list, please click it and choose delete
13. Select delete the driver only
14. Select OK
15 click apply and OK in the print server properties window.
16. close devices and printers. Please proceed to the next step.
Step 2: Install the device:
- Please click here to download the full functionality of the software and the driver for your printer
- Once the download is complete, follow the prompts on the screen to install your printer
- If you use a USB cable connection, leave the disconnected cable until the installation program prompts you to connect
Once installation is complete, please try printing and scanning.
Source published by my colleague X-23.
If the problem persists, you can try the solution proposed in the thread below.
(1) open the command prompt window by clicking on the Start > applications > Windows system > guest.
Type: net stop spooler
Enter: net start spooler
Type: exit
2) open Windows Explorer and navigate to:
%SystemRoot%\System32\Spool\Drivers\W32x86
NOTE: any % is usually C:\Windows, but it might be "winnt" or something else; It is set when the OS is installed. Most systems are like this C:\Windows\system32\spool\drivers\w32x86
(3) in the w32x86 folder, there will be other folders and files. Delete everything inside, but DO NOT remove the w32x86 folder.
4) restart the computer - perform clean boot in Windows 10 / 8 / 7
Source Posted by a member of community jaredjb
Please reply to this message with the results. I can't wait to hear strings attached good luck!
Tags: HP Printers
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