p6210f crash, unable to recover from a previous date or access system recovery

Hello, I have a HP with Windows 7 Home Edition 32 bit p6210f. We have done only recommended updates, added a modem, the router and the printer (all in buying there are almost 3 years).

Our computer had been freezing so I ran Norton and it said we had a Trojan horse (I don't remember the details for the moment) the virus which, according to the web, have appeared around August 2012. Once I discovered this, I went online to find a solution like Norton said it took a manual removal. It's freezing, close and gives me the blue screen crash dump to avoid additional damage when the computer starts. I tried to find the computer from an earlier date (started with the oldest date and working current) and it gives me an error that the system recovery did not complete and it is usually followed by a crash. I tried to access the recovery files to put them on a USB key or make the recovery disks, but then he tells me that they are not available, even though I know they are there. Once again, this message is usually follow up with a message from blue screen crash dump.

I know that the computer is on the older side, but we use to surf the web and now my son needs to do her homework, so I need to get back to work. Other viruses and errors, the computer runs generally very quickly and don't usually get us any errors or have questions so I think it is worth recovering it.

Here are the specifications of your desktop HP Pavilion p6210f. According to the specifications, the computer has been put on sale about 3 years ago and came from the factory with Microsoft Windows 7 Home Premium (64-bit). Please read this HP document titled ""looking for recovery discs?' for more information on 'Recover your computer without recovery disks', 'Creating recovery disc (or USB storage device solution)' and 'Order of the recovery disks from HP in the United States and the Canada'. " Since you say that your computer is infected by a virus, Windows recovery and/or create discs of recovery may leave the intact virus or reproduce it. Try to turn on the computer and immediately tapping the "F11" key and about once a second later until the computer starts in the recovery partition. If it fail to boot into recovery, your best bet is to order a 'clean' set of discs of recovery HP or third-party provider ComputerSurgeons.com

Tags: HP Desktops

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