paid for app is not available

I bought Photoshop CC annual access through creative cloud, but the app is not available. I can only download a demo. Support is not available, so I'm stuck with back option fresh with the Bank, but open to all ideas.

Log, activation, or connection errors. CS5.5 and later versions

Mylenium

Tags: Adobe

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    Good day! A plan of creative cloud for photographers (one year prepaid) took place in 09.05.2016. The number of the last transaction: 12144240659.Delivery address: ALEKSANDR KOSACH. Why the app is not available? Please give answer to mail: [email protected]

    Forum questions are answered in the forum, not by email

    Your subscription to cloud shows correctly on your account page?

    https://www.adobe.com/account.html for subscriptions on your page from Adobe

    If you have more than one email, you will be sure that you use the right Adobe ID?

    .

    If Yes

    Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

    -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

    .

    If no

    This is an open forum, Adobe support... you need Adobe personnel to help

    Adobe contact information - http://helpx.adobe.com/contact.html

    Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

    -Select your product and what you need help with

    -Click on the blue box "still need help? Contact us. "

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