Password entered with the fingerprints - HP protect tool/Password Manager

Hi all!

I use HP protect tools and Password Manager and password authentication Windows and fingerprint authentication. I have problems with fingerprint authentication.

When I try to enter the password automatically with the activation of the footprint of the password is not entered. The password is entered if I click on the Password Manager icon select fill in the data of logon and authentication with my Windows password. It never came with my fingerprint authentication (even if I get a green check mark on the icon so nect I drag my fingerprints).

I am administrator on my PC and have registered three fingers, I am trying to use for authentication. I'm really confused why Windows authentication, it works well, but the fingerprints does not have the password. I find no more errors that suggest the registration of fingerprints does not work.

I already used the password on another HP Manager but I never had this problem. The password has been entered always automatically when I spent my finger.

I use an EliteBook 8460p with Windows 7.

Looking forward to your help!

Kind regards

Pheoebe

This solved my problem!

http://h30499.www3.HP.com/T5/notebook-HP-ProBook-EliteBook/can-t-make-the-fingerprint-scanner-log-me-in-8540w-EliteBook/TD-p/5576613

Tags: HP Desktops

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