Pavailion: Window 10 reset problem

My laptop seems to be infected by the virus, my knees already have 10 installed windows and the factory recovery partition, I reset my turn twice before, but now I can't because a massage on hprecovey manager says (disabled: the recovery partition has been deleted) Please help

OK, thanks for the information...

Bad news, that's what you SHOULD have worked, as preinstalled Win10 PC have all the necessary files to do a factory reset.

My guess is that the virus has damaged something in the chain of recovery and has to return to work.

There are various options of HP recovery, so you should read through this to see if there is another option that you want to try:

If nothing works, because it is a relatively new PC, you need to contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.  I doubt they can do it with you, but they should at least be able to tell what you need to do to reset.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

Good luck

========================================================================
I'm a volunteer and I do not work for, or represent, HP.
---------------------------------------------------------------
Please click on 'Accept as Solution' on the post that solves your problem to help others to find the solution.
Please click on the symbol of the thumbs-up to the left of the answer key to say thanks fopr my help.
========================================================================

Tags: Notebooks

Similar Questions

  • Windows 8 reset problem

    Right then my laptop windows 8 has recently started having a few problems and I thought to do this reset that I've heard.

    So I did a reset, everything went well but now after the reset, I have 2 big questions:

    1. I can not download anything from the store windows that everything is stuck in the waiting or downloading without showing any real progress.

    2. I can not download updates from the Windows Update... it's stuck to the download of updates (0 KB Total, 0% complete)

    Any kind of help would be appreciated...

    Thanks in advance and sorry for my bad English...

    To refresh the content in the store

    1. Enter in the right edge of the screen and then click on search.
      (If you use a mouse, point to the upper right of the screen, move the pointer of the mouse down and then click Find.)

    2. Enter the term in the search box and then press or click Run.

    3. Wsreset.exe enter the command run and then press or click OK.

    4. Restart your PC.

    5. On the start screen, tap or click on store and check if Windows 8.1 now appears on the store home screen.

    and

    How to reset the Windows Update settings?
    http://support.Microsoft.com/kb/971058

  • I forgot my apple ID sequrity question, several times I tried to reset my sequrity question but there is no display on the window to reset (reset sequrity awnser) .please help me.thanks

    I forgot my apple ID sequrity question, several times I tried to reset my sequrity question but there is no display on the window to reset (reset sequrity awnser) .please help me.thanks

    Hello

    You will need the answers to your security questions.

    Follow the instructions here > If you forgot your Apple ID - Apple Support security questions answered

  • Windows cannot reset your computer

    My computer says windows cannot reset your computer... Please help me to reset my computer...

    The original product key is embedded in the motherboard of the laptop UEFI firmware, so you're not going to lose...

    If you restore using recovery media HP, which will retrieve the key automatically and reactivate the original OS.

    However, you have already saved your PC running Win10 with Microsoft. So, if you decide to install Win10 instead, as long as you install the same version you already running, once the PC connects to the Internet, it will communicate with the Activation of MS servers and automatically reactivates.

    Good luck

  • HP655 update for windows 8.1 problem with Realtek driver

    Need help with the problem addressed in another forum HP.

    http://h30434.www3.HP.com/T5/wireless-Internet-home-networking/HP-655-update-to-Windows-8-1-problem-...

    The last message point far on this forum to get help.

    -----------,

    Install the new Bios and the network works

    655 HP

    Updated HP Notebook System BIOS (AMD processors)

    Version:
  • You have given permission for am Act to Windows to resolve problems on the pc

    Original title: am

    You have given permission for am Act to Windows to resolve problems on the pc

    A quick Google for "Am" indicates that this is a scam.

    http://www.Google.com/#hl=en&source=HP&q=Comantra&AQ=f&AQI=&OQ=&FP=64df356c6a3f8304 MS - MVP - Elephant Boy computers - don't panic!

  • My Windows XP has problems with shlwapi.dll

    My Windows XP has problems with shlwapi.dll and there are plenty of sites to download, but they all want money, why don't misrosoft not has an answer for this problem. When I try to update to internet explorer 6 to explore 8 then the error always pops up saying: you have a problem with shlawpi.dll and he can not continue... Very very frustrating.

    In general, it is not a good idea to download dll files.   See, for example, http://pcsupport.about.com/od/findtheproblem/qt/dll-download.htm

    If you explain more in detail what your problem is, including providing the full text of the error without paraphrase, it is likely that someone in the appropriate Microsoft Answers forum will be able to help.

    Because it seems that your problem is related to Internet Explorer, you are more likely to receive help if you post in the forum Internet Explorer, where there are already many threads dealing with issues of shlwapi.dll on IE: http://answers.microsoft.com/en-us/Search/Search?SearchTerm=shlwapi&CurrentScope.ForumName=ie&CurrentScope.Filter=&askingquestion=false

    If you look through some of these threads, you can find the answer to your question without further delay.  If not (or if you just want to watch), do not forget to include not only the text of the error message, but also the version of Windows XP, you have (Home, Pro, Media Center) and its service pack (start > run > winver > OK).

    And, based on this thread - with what seems to be your exact problem - also include responses to the following questions (there no answer, certainly because the OP has NOT provided to the request for information):

    1. what application or anti-virus security suite is installed and is your current subscription?  What anti-spyware (other than Defender) applications?  What third-party firewall (if applicable)?

    2. do you have a free trial Norton, or a test of free McAfee [a] come preinstalled on the computer when you bought it? (No matter if you have never used or activated).

    3 is installed WinXP SP3?

  • Windows XP Backup problem, cannot find the backup utility

    original title: windows xp backup problem

    I have a system with windows xp, I tried to backup the drive c: to the top, when I click on start, all programs, accessories, System tool, I see how to do anything else but up... i back cant find utility backup click on... then save my c: drive?

    Hello

    I suggest you follow the steps mentioned in the article given below to install windows on the system backup.

    How to install backup from the CD-ROM in Windows XP Home Edition

    http://support.Microsoft.com/kb/302894

    Also, I suggest you return the article mentioned below to learn how to use the backup utility.

    How to use the backup utility to back up files and folders in Windows XP Home Edition

    http://support.Microsoft.com/kb/320820

  • Windows 7 installation problem Pavilion dv6-6c45eg

    Since I have a free license for windows 7 Professional at home, I decided to install it on my new Pavilion dv6-6c45eg that came with Windows 7 Home Premium.

    The problem is that the installation process stops at the beginning and said something like: "A required CD/DVD drive driver is missing... ", then he gives me the choice to load a driver. I googled a lot since yesterday and there seems to be something related to the SATA driver, however even load the SATA driver installation is not moving forward, after loading the driver it say that no new units have been detected.

    What I tried:

    * Install Windows 7 x 32 and x 64
    * Install from a USB flash drive

    * Install Windows 8 (same problem in Windows 7)

    * Check the SATA in the BIOS (not possible to see or modify on the BIOS F.19)

    * Search for the shortcomings of HD (even changed the HD)

    I'm sure it's something related to a driver, because I also installed Linux (OpenSuse, Fedora and Ubuntu) operating systems and they work fine.
    So, I would appreciate help to solve this problem.
    Thank you very much.

    Marcio

    Hi B Mista, thanks much for your reply, but I finally solved the problem, as described in this link:
    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/a-required-CDDVD-device-driver-is-missing-USB/61eda679-66cc-4512-B175-d02871394461

    Kind regards

    Marcio

  • Printer problems due to software on my windows vista desktop problems

    They told me that I have a software problem on my windows vista desktop, because - my printer print test page, but seems to have a communication problem with some of the jobs I want to print. I can't right click and print. Someone at - he heard of this problem and might be able to give me some advice?

    Hello

    1. What is the exact error message?

    2. What is the brand and model of the printer?

    3 have there been recent changes made on the computer before the show?

    Please follow the steps below and get back to us with the results.

    Method 1: Run the Microsoft fixit and check if it helps.

    Diagnose and automatically fix problems printing and printer

    http://support.Microsoft.com/mats/printing_problems/en-us

    Method 2: R the print service spooler and verify.

    You must be logged on as administrator to perform these steps.

    a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.

    b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    c. right-click on the print spooler service and then click Properties.

    d. on the general tab, next to startup type, make sure that automatic is selected.

    e. If the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

    Method 3: Update the printer drivers and check.

    Find and install printer drivers in Windows Vista

    http://Windows.Microsoft.com/en-us/Windows-Vista/find-and-install-printer-drivers

    Update drivers: recommended links.

    http://Windows.Microsoft.com/en-us/Windows-Vista/update-drivers-recommended-links

    For more information, see the link:

    Printer in Windows problems

    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    Let us know if it helps!

  • Windows Services has problems and get the error code 80246008 when I try to update windows

    I have 64 bit Vista Home Premium.  I have disabled UAC for short time (just to stop and restart).  Immediately, Windows Services has problems and my services files seem to suffer (fixit would not fixit).  He could have a latent virus that only suspended in no time I had disabled UAC?  I run the computer as an administrator, which I now realize is a problem.  I have a firewall and protection ESET and had all updates until two days ago, if that's any help.

    Also note: BITS of problems that seem to be linked to the system events to COM + service problem - she won't start - error 230: the pipe state is invalid.

    1. http://support.microsoft.com/kb/956706

    Error message when you search for available updates on the Windows Update Web site or on the Microsoft Update Web site: "0 x 80246008.

    2. http://support.microsoft.com/kb/910337
    If the fixit does not work in the article, read the article to other troubleshooting suggestions.

    PS - repair tool: http://www.microsoft.com/en-au/download/details.aspx?id=7997 (64-bit)

  • Windows dvd maker problem: I hear but not image using windows DVD maker.

    I can hear but not image using windows DVD maker. A few obvious reasons? It's strange because it used to work and now a few months later it does not. The image is there in the start menu of the main menu, just before you press play it starts to play sound with no photos after I press play. Please help, steve gratefully.

    original title:
    Windows dvd maker problem

    Maybe the part "What to do if you have questions" of the following
    article would offer some ideas.

    How to burn DVDs with Windows DVD Maker
    http://www.7tutorials.com/how-burn-DVDs-Windows-DVD-Maker

  • access to the video mode in Skype Windows encounters a problem and closes

    Windows encounters a problem and leaves the program trying to access ideas video mode in Skype

    Hi LilybethPaterson

     

    1. for how long have you been faced with this problem?
    2. do you receive any error messages?

    You can check if the reinstallation of the application helps you solve the problems.
    Also the problem is specific to Skype I'd ask contact you Skype support for assistance on the issue.

    http://Forum.Skype.com/

     

    I hope this helps.

  • Windows sidebar calendar problem, sees nothing except chassis. How can I solve?

    Windows sidebar calendar problem, sees nothing except chassis. How can I solve?

    Hello SEEN H K,

    1. this work was very well at any time before your computer?

    I suggest that you try the methods below to resolve this issue:

    Method 1:

    Open a windows Explorer window and then paste the following text in the address bar:

    %LocalAppData%\microsoft\Windows sidebar

    This will open the Sidebar gadgets folder, where you should see a file named Settings.ini.

    If this is due to recent changes to the computer, I suggest that you do a system restore on your computer.

    a. Click Start, type system restore in the search box and then in the list click on the system restore program.

    b. If you are prompted for an administrator password or a confirmation, type your password or click on continue.

    (c) in the System Restore dialog box, click on choose a different restore point and then click Next.

    d. in the list of restore points, click a restore point created before you started having the problem, and then click Next.

    e. click Finish.

    You can see the following article for reference:

    http://Windows.Microsoft.com/en-us/Windows-Vista/system-restore-frequently-asked-questions

    Thank you
    Irfan H, Engineer Support Microsoft Answers.

  • Vista slow system and displaying the message "Windows has a problem.

    I feel like a complete NEWB. I'm going on my computer today after two days. My computer starts slowly. More slowly than usual. The first thing I see is this grey screen with a white cursor that is HUGE on this subject. At the same time, I see that it is not fair. Then comes a box asking me which language I want to for the keyboard and so on. And then, "Windows has a problem. It must be understood, then restart. I have this. Wait 5 minutes, and then the computer restarts and everything's all right. However, what on Earth was that and how can I avoid this from happening?
    * original title - >.< >

    He said anything as Startup Repair in the window?

    If that was the case, when you finally stop the computer he could have closed inappropriately, as if there is a power failure, or you did a forced shutdown. So it automatically does a startup repair, looking for anything that did.

    If this is the case you have nothing to fear, because he won't unless something gives him a reason to run.

Maybe you are looking for

  • H8 - 1012c: h8 - 1012c Graphics Card upgrade Question

    I recently bought an EVGA 750 TI and discovered that HP brings more updates BIOS who makes it impossible for the operation of a multitude of cards. I was going through the forums and saw that the MSI GTX 750 TI has a VBIOS compatibility mode that cou

  • I have a problem of access to the Outlook account and other pages because appears "certificate error" what's happened with these certificates?

    I have a problem of access to the Outlook account and other pages because appears "certificate error" what's happened with these certificates? Help please.

  • alignment

    I recently installed a new color cartridge, printed on the alignment sheet and aligned according to the instructions.  My problem is that I use my computer that the message arrives that I need to align again everytime.  I traced changed several times

  • WU repeated alerts for download and install same KB

    Whenever my system has completed the installation of these updates to KB a security alert Windows automatic update is displayed the same than download and install again, to infinity.  These 3 KB do not appear as being installed in the list Add / Remo

  • Problem Bluetooth in 4540 ProBook s

    Hello Recently, I bought a 4540 probook s. everything is fine and I just have a problem with its bluetooth. I can't send anything to my laptop via bluetooth. my phone is successfully added to my bluetooth devices & I can send files from the laptop to