Pavilion 15-ab173cl: Menus and drop-down lists close before I can click on

Any menu or drop-down to open menu closes before I can click on options. Happens if I right click on the screen to see the menu, right-click on any applications programs in the start menu to see options, when I'm in a browser and click on a drop down menu, etc. They all disappear until I can get a good look at all the options, or click on one.

To select the options of "Operating System" for that matter and "choose the jury...". ", I had to click the menu drop down and then quickly use my arrow down to begin paging through the options. It's the only way I could get the drop down menu to appear for more than a second or two.

It is a laptop brand new I used only once or twice, so any help would be greatly appreciated.

Thanks for any help you can give me.

Hi there @breazy_18.

Welcome to the HP support community where you can ask questions, find solutions and get help from others in the community! I read your post on the Forums to Support HP and wanted soft hand for you.

Have you tried to plug in an external mouse and see if it happens too?

Have you tried to see if it occurs in Mode safe?

Have you done the updates of Windows?

Have you tried to use the HP Support Assistant?

The best document I have for TouchPad problems is the use and troubleshooting of the TouchPad and ClickPad document. Go to mouse properties and "restore all defaults" then apply, and restart your laptop.

Please ensure that all your updates are done also. I saw him in the past where it happened because an update does not pass.

This answer doesn't solve your problem or answer your question? If so, please share the good news! Inform others that this answer was helpful by clicking on the button accept as a Solution . You can also show your appreciation by clicking thumbs-up.

If you need assistance, I would be more than happy to continue to help you. Please re-post with the results of the resolution of the problems.

Thank you!

Tags: Notebooks

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