PAVILION 17-G153US: IRQL_NOT_LESS_OR_EQUAL

I bought this laptop from a retailer NINE local 4/20. 4/22, I've updated all the software and the drivers found on the support page of my computer (those he would allow me to update) as suggested by a number of this site about another issue I had on my new system.

Today, it is 4/24 and I got two times by a blue screen message that says: "your computer has encountered a problem and needs to restart. IRQL_NOT_LESS_OR_EQUAL.  I only am NOT computer savvy at all so I don't know how to solve this problem. I ran Ccleaner, Malware Bytes and a boot scan with Avast and all have developed own.

Hi @mellie1984,

Thank you for the update.  I'm glad that you were able to update the drivers from the Device Manager and everything is fine now. To open a Windows troubleshooting tool, go to your bar of charms and just type "Troubleshoot and you want to solve problems. (example of network troubleshooting).  This should give a list for you to choose.

If you feel my post lead to a solution for you, would you be kind enough to choose "acceptable Solution" to help other people find this information with greater ease if they have a similar problem.  To say thank you to help us, please click on the icon "' Thumbs Up '" below.

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