Pavilion 400-034: short DST check hard disk failed

I woke up to a computer with a diagnostic system with a hanging rotating circle. I turn it off; It restarted in the same diagnostic system that hung for hours. Fast test system then showed that check Hard Drive DST short: failed. Failure ID: 60D5U2 - 0007 MN-PXPAWJ-60XT03. Does this mean I need a new hard drive? How do you know that one to get and how to replace it? Finally, how can I get a copy of the operating system to load in the new HARD drive? Thank you.

Hello

Unfortunately to say: most of the time the 24 tank failure id indicates the drive is defective and must be replaced. It is still under warranry? In the affirmative, please call HP for a replacement.

In the United States:

http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1

or the HP technical support: 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

http://welcome.HP.com/country/W1/en/contact_us.html

You have a set of recovery media? If this isn't the case, you will need to contact HP in your country (above links) to order one.

Kind regards.

Tags: HP Desktops

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