Pavilion 500 - 310a: external speakers vibrating but no sound, have never had sound via the new computer

My 5 month old hp computer has never had sound.  I bought external speakers and I hear crackles through them, but no sound when I go to a site that has received video instructions or when I want to down load songs. What field can I go in please solve this problem.  Thanks D56

Hi new D56,

It is good to hear from you again!

Given that the issue has not been resolved after recovering the operating system on your computer, please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps!

Concerning

Tags: HP Desktops

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