Pavilion 5000 series: locked out of operating system

Desktop HP wil not boot Windows. I get a message stating that the drive on which Windows is installed is locked. This problem occurred shortly after downloading the OS of Windows 10. I discuss this issue in detail with a Microsoft representative and after exhusting many troubleshooting options concluded that I had to restore my computer to its factory settings. I can't access the image at all, and the image of the software on the Microsoft Web site is no longer usable by the machines purchased in a retail store. I bought my computer directly from HP via Amazon. This has happened a few months ago. I have been using a Linux OS as a temporary for solution. However, I run into problems of compatibility found and would like to have the Win7 (or Win10) operating system dos.

Should I order a kit recovery or is their way I can download a Win7 of images on line? I have my 25 digit key.

hsaleem

Hello;

Let me welcome you on the HP forums!

I read your post you need to restore your PC to its original state and wanted to help.

What will work restores your computer to its original factory state using HP recovery media. It is a set of DVD and a CD or a USB key, which will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.

You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

Note that if HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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