HP Pavilion touchscreen 23: locked out of the computer connection

I'm stuck on my computer. I can't connect to the computer because I don't remember my login as my password information to enter into the computer itself. Can someone please help me get the information retrieved or better yet reset the computer? Thank you for your help.

Hi @Alex439and welcome to the Forums of HP Support!

Thanks for your post! I understand that you are looking for help that you forgot your password. I'm happy to help you.

Here are some documents showing some methods that you can try:

HP computers - what to do when you forgot your connection password (Windows 8)

Microsoft's strategy concerning lost or forgotten passwords - support.microsoft.com

Please let me know how it works for you and if it does not solve your problem, please mark this message as a solution. Bravo would be appreciated as well.

Tags: HP Desktops

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