Pavilion a6500f will not play CD/DVD

Everything has worked until a couple of days, when the Optiaric DVD RW cannot read or recognize anything. It will not read a music CD or a CD of the software. I tried to reinstall/upgrade to update the driver, but each time it says that the installation/update failed. I tried this from the menu troubleshooting as well as HP Web site.

I've tried using pages say to do. I even uninstalled all hoping it would recognize it as new, but when the computer restarts, I received a message that says that the driver installation failed.

Is there anything else I can do?

Thank you in advance, I hope!

Follow this drivers:

http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Tags: HP Desktops

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