HP pavilion zv5000 will not cds or dvds. Operating system is Windows 7.

I was able to run Microsoft Office and download on my laptop, but now when I put another cd in the drive it will not work.  My computer tells me to insert a cd, even if I already have.  Thank you.

Hello

If you do not have restart then try the CD/DVD drive.

Check with HP, their drivers support and documentation online and ask in the Forums of HP for known issues.

Support HP & drivers
http://welcome.HP.com/country/us/en/support.html

Contact HP
http://welcome.HP.com/country/us/en/contact_us.html

HP forums
http://h30434.www3.HP.com/PSG/

===================================

Follow these steps to remove corruption and missing/damaged file system repair or replacement.

Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

sfc/scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

==========================================================

After the foregoing:

References to Vista also apply to Windows 7.

Step 1: Please do all the same underneath if you did some before as is often total
a process that solves the problem.

Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
below.

Then, work your way through these - don't forget the drive might be bad, could be a coward
cable or slight corrosion on the contacts (usually for a laptop) and other issues.

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

Try this fix manually if the Fixit 314060 does not work
http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

Your CD or DVD drive is missing or is not recognized by Windows or other programs-
a Mr Fixit
http://support.Microsoft.com/kb/982116

The DVD player does not work after installing Windows 7
http://support.Microsoft.com/kb/975270/

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
Windows Vista
http://support.Microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.Microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.Microsoft.com/GP/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista
Setup after booting from the DVD (AHCI)
http://support.Microsoft.com/kb/952951
Drive CD - R or CD - RW Drive is not recognized as a recordable device
http://support.Microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.Microsoft.com/GP/hardware_device_problems

Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
ends. Remove and replace, do not just tight. For laptops, you can often clean power and
contacts data with a pencil eraser.

Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

===============================

Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
do it right.

Did you follow the Troubleshooting Guide for the reader who still does not work? There are
the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

Check with your Maker system and a device for the two possible firmware updates and the
correct registry entries for your car.

Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
the parameters.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

-----------------------------------------------------------------------

You can probably find more info here and maybe even the exact registry settings for your
CD/DVD drive someone with the same model.

Forums - a lot of expert real help
http://Club.myce.com/

CD/DVD units
http://www.myce.com/storage/

Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

DevManView - free - an alternative to the standard Windows Device Manager, which displays
all devices and their properties in flat table, instead of the tree viewer
http://www.NirSoft.NET/utils/device_manager_view.html

--------------------------------------------------------------------------------------------------------------

After all the foregoing:

You can try a repair install or an upgrade in Place.

You can use another DVD that aren't copy protected but you you need to own
Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
good backup or 3 (security in redundancy).

On-site upgrade
http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

This tells you how to access the System Recovery Options and/or a Vista DVD
http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

How to perform a repair for Vista Installation
http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

I hope this helps.

Rob Brown - Microsoft MVP - Windows Expert - consumer: bike - Mark Twain said it right.

Tags: Windows

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