Pavilion dv2810us entertainment pc no sound device

Hello people of hp, I got a laptop (Pavilion dv2810us entertainment pc) it works very well for a few days, but when I turned on it yesterday I noticed that there is no sound, when I saw the volume icon, it is marked by an x... the first thing that comes to mind is that the driver may be corrupted or maybe the virus caused it , when I check the modem device and audio Manager has not been detected and I also cheked the bios I tried a system recovery, but it has not worked yet, and I get a boot error, it says hp quicktouch Manager a stops working, something like that. my laptop runs vista family premium, I was confused if what really is the cause of my problem of laptops, do a factory image recovery will start to asure that its no virus or corrupted driver caused the problem, another thing I've tried is that install another os to him (windows 7 ultimate) for troubleshooting only and audio works fine , I got a second time for his factory image but still I get the same error and audio still didn't work.

pls help me.

a quick response will be highly appreciated... Thank you

It seems that you have a hardware problem.

Connection motherboard to go cover cloth has problem. Try to reconnect the ribbon cable.

Tags: Notebooks

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