Pavilion dv6: laptop won't restart after restoration

Recently, a friend gave me his old laptop HP Pavilion. I thought I would do a factory reset top, just to clean and start over. However, I can't start after having done a system restore on it. It gets to the screen that says "Install the software", and sticks. I literally let him set for almost 4 hours, trying to give him enough time to do everything he needs to do. Finally, I gave up. Is there a way I can get to start, or at least do it install just Windows 7 without all this extra software? I can get it to boot in safe mode, but whenever I just let it boot normally, it goes back to the same window to install the software again. Help, please!

Hi there @Timothy_b,

Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that you have a problem with the restoration of the computer. I'll be happy to help you.

Here are documents to help.

Performing a recovery of system HP (Windows 7)

System recovery can fail or display error messages (Windows 7 or Vista)

Performing a Hard Reset or forced Reset

You can also start to record mood with internet and use Microsoft fixit.

Please keep me informed of the progress of things.

If you need help, let me know and I will gladly make all that I can to help you.

Please let me know if that solves the problem by marking this post as "accept as a Solution.
To simply say thank you, click the Thumbs up below!

Thank you.

Tags: Notebooks

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