Pavilion in a Q000na: Windows 10

I am surprised to not find my problem on the forum after talking to Stella to the HP Support I thought it was common. I bought the above machine this week, originally, it was on Windows 8.1 but offered to upgrade to Windows 10. After upgrading my machine was crashing on a regular basis with the message "thread stuck in device driver". I also lost all the sounds. These problems were not there until I upgraded. Stella told me these were Windows 10 problems and HP engineers were working to resolve the situation. I know not if this one and the same problem, but Stella says that they do not have the drivers to solve my problem.

I have not received any messages to do something else that download Windows 10, and I note on my machine there is the possibility to return to Windows 8.1 for 30 days. I'm assuming that if there is no quick fix, I can return following the instructions from my PC, of course I won't lose some data that I added, but the machine is new it is to set up my e-mail etc again. Stella has promised to send me an email within 48 hours working (Monday), so I won't come back until I heard him.

Someone else knows this problem, it can't be just me? Reading some of the info on the forum, it's beyond my comprehension, as I am a retiree who can get roughly around a computer. I hope that Stella will be good news for me next week!

Dave

I had no problem since Saturday am, so I'll do this resolved. As HP very disappointed, no response has been received as promised!

Tags: HP Desktops

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