Pavilion notebook 17-f225nr: new computer, downloaded a program and it does not now uninstall program

I recently bought this laptop and I downloaded Windows proplus Office 365, (it basically says the version 2013 office in all programs) package from the Web site of my school for me to do school work.  I came across a problem first of all to be able to log on in the audit program power still use the program, so I dug my disc that I have Microsoft Office home and student 2010 version and is installed on my computer from my drive.  This program works for me so I went to uninstall version 2013 on my computer and it pops up first a box that I honestly don't remember what he said but he gave me 2 options to uninstall program, I chose 1 option and agree to hit.  The Microsoft office program is still on my computer, it never removed/uninstalled and tried to wait for a day with computer on, I tried to restart, I tried to stop and start back up computer, but whenever the program is still there and I'm trying to uninstall again and it won't let me do anything, when I double click on the program and the button uninstall the following message appears "Please wait until the current program is." finished uninstall them or change' can I please get help to delete this off of my computer because I do not want and can not use it.  Thank you.

HI @glowingsmiles,

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I entered that you have downloaded and installed Office 365 Pro as your school provided, but were not able to connect to it.

You had an Office 2007 and installed server and works very well.

You have tried to uninstall the Office 365 and she first appeared a box, but you can't remember what he said but there are 2 options to uninstall the program, you chose option 1 and click on accept.  The Microsoft office program is still on your computer, it will never delete/uninstall, and you tried to wait for a day with the computer.  You tried to restart. You tried closing and starting the backup computer, but whenever the program is still there and if you then try to uninstall again and it won't let you do something, when you double-click on the program and click the button to uninstall the following message appears "Please wait until that the current program is finished uninstalling or change'

First, I opened the Task Manager.

Select the Office 365 and force them to leave the process.

Then I reboot in safe mode and start the uninstall of Office 365.

HP computers - Safe Mode of Windows 8

Here is a link to support.office.com which will also provide options to uninstall Office 365.

Uninstall Office 2013 or Office 365 from a Windows computer

If you are still unable to remove it, you should contact your it Department of your school or Microsoft.

Microsoft contact us

You can always to a recovery in the factory that would remove all the programs you have installed and it back to the original state.

HP computers - performing a recovery of HP (Windows 8) system

There is an option to backup your personal files to prevent loss of data during the recovery process.

HP computers - restore files that have been supported to the top using HP Recovery Manager (Windows 8)

To say thank you for the reply, please click on the thumbs upwards the button below.

If this resolve your difficulties, remember to tell other people by choosing the solution provided. This will allow him to be found with great ease.

Good luck!

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