PC Companion is unable to install the MTS (Win7Pro) drivers

I tried to install PC Companion on my laptop Windows 7 Pro, but the phase of installing driver MTS fails with an error message. That's what I did:

1 download the latest version of PC Companion of http://www-support-downloads.sonymobile.com/Software%20Downloads/PC%20Companion/Sony%20PC%20Companio...

2A ran the installer and the accepted request elevated privileges

3. we see the PC Companion start screen, then a language selection window. I accept auto-select English (United Kingdom) by selecting Install at the bottom right.

4. I accept the license agreement

5. I am informed that the MTS support is not installed on my computer, which is needed to go through my phone using Windows Explorer. By selecting "Move" the installer will download and install MTS drivers for me. So I set Proceed.

6. 12 mb are downloaded, then an error dialog box pops up saying:

«Windows package manager: operation failed with 0x8007047F.» The specific program is not a Windows or MS-DOS program. ", so I am forced to select OK."

7. This returns me to the installer of PC Companion which then said "MTP supports installation successfully, click next to continue", so I click Next (clearly there a problem because the support of PSG has no installation).

8 PC Companion is installed and launched.

9. I skip the Intro, and a message appears telling me I need to update before I can use PC Companion, so I select update now and 19.8 MB are downloaded.

10. I see a new installer starts, and I'm back to step 5 saying that MTS supportis installed do not. I allow him to try and install using 'proceed '.

11. 12 mb are downlaoded once again, and I finally see the same exact error as step 6. I click OK again to close the error dialog box.

12 PC Companion Installer still consider installing MTS was a success, then I click Next (the only real option) and it installs and launches PC Companion.

13. I make sure my connection mode USB Z1 Xeria is on the PSG and connect it to my laptop using cable USB of Sony.

14 nothing happens in PC COmpanion, he says always "no phone/Tablet not connected" in the upper part.

15. in the Windows Device Manager, I see a new device in the other devices section that says "C6903". It's my phone, but it has not been correctly identified, and no drivers were installed.

16. If I'm trying to impose the installation of the driver by double-clicking the C6903 and select Update driver software, Windows performs a search, but eventually returns with ' Windows cannot find software driver for you device.

My Z1 does not connect to my laptop. I tried many USB ports. When it is connected to the DELL laptop the same of my colleague, it works fine for him. When it is connected to another laptop of colleagues (not identical, WIn8.1) it works fine also.

I was on the site of Microsoft MTP driver and downloaded and installed the drivers from the PSG. They apparently installed fine, but this made no difference to my phone identity in Device Manager.

The properties of C6903 show 'unmanned '.

So. I'm stuck. Can someone help me understand why it not install drivers for MTP PC Companion, and why my Z1 (which seems to be on other phones) cannot be recognized on my laptop? I'm sure it must be a driver on my laptop problem.

Specs: Windows 7 Pro (fully updated) SP1, 64-bit, 16 GB of RAM. Laptop DELL XPS.

Thanks in advance for any help!

Richard

A little more research, I discovered that someone else had bad until they installed Windows Media Center. My version of Windows 7 (N) does not include Windows Media Player or Center, so I installed Windows Update KB968211 which includes Windows Media Player. Rebooted, plugged my Z1 and voila! It works perfectly now!

I'm a little annoyed that I have to install Windows Media Player to use my Sony Xperia phone. And I'm a still more angry that PC Companion could not install the drivers for MTS and do not recognize the problem. I was pulling my hair out with this!

I hope that everything will be good from hereonin.

And I hope that this message will help someone else out there!

Tags: Sony Software

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