HP Officejet 4630 is unable to install the driver. Windows XP Sp3
Good evening
I bought this printer earlier today and a few hours already on this issue. The box is not too far away, and the printer could come back soon!
The printer works fine, it was connected to my router, the light is always on, it says connected to the wifi system. Print the confirmation of wifi connection page, everything is 'Success'
My problem is that whenever I try to install the drivers, the research of setting up a printer that is connected but not yet installed. He notice my printer with the right ip address, then copy the driver of a couple files and then tells me it is unable to install the printer.
The current configuration is OJ4630_198, I found an older version and tried it but roughly the same results, except that before it stops the installation telling me he fails to do so, it asks me to locate the HP CD on my cd player, looking for a fax facility facility .png but fails a second later.
I am naïve enough, I tried to install it manually, but of course the Communication Port is a little tricky with a wire less printer. I noticed there's a selection of "Create a new port" available in which appears an option named "Hp discovered Port Monitor (HP 4630 series)" which curiously is my new printer. Tried but it doesn't work.
I reset my router and printer, pc several times, tried to assign my printer to another port number, all ended with the same results. It connects to my wifi, but I can't seem to install the printer driver. So my list of printers is empty atm...
Thanks for any help,
Very appreciated
Windows XP Sp3
Cisco router
ZoneAlarm firewall...
Well, problem solved.
It is indeed a Windows problem.
Thanks to SAM from live chat assistance, he noticed the HP Installer wasn't working, so we tried to manually install the printer with the tcp/ip Protocol and former driver windows Xp Announces (deskjet 990c) who worked...
I hope that everything is still functional. But Kudos to SAM for a helping hand.
Tags: HP Printers
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