Unable to install the solution on Officejet 7410 Center.

Windows 8 with all-in-one Officejet 7410.  Print wireless, but cannot scan.  I downloaded the latest version of the software.  What Solution Center to open I get "cannot run because the device is not over.

I tried loading CD but windows 8 can not "run as.."

Thanks for any help.

Hi Raindrop211 and welcome to the forums of HP!

I'm sorry to hear you had problems with the solution Center HP regarding your Officejet 7410, but I will certainly do my best to help out

It really looks like that something is not to proceed with the installation correctly, so to start I would like that you start by removing the software HP using HP Officejet software and driver removal utility and then once it is removed, I would like to you clear your Temp folder as well.

Once this is done, I would recommend that you reboot your PC and then go to download and run the HP printer installation wizard as it should be able to download and install the most recent drivers for you.

I would like to know how it goes for you!

Tags: HP Printers

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