PC does not restart after the restart for the recent updates of windows

The other day after a windows update and restart my laptop is no longer starts.  It's a HP Pavillion Entertainment moidel with an I7 processor with windows 7 Home premium.  Initiually I see the HP logo, and then the welcome 'Please wait' screen - just like a normal restart onb - words but and the screen remains completely black and a rectangle appears which says "establishment of the custom settings for windows desktop update"-, then nothing happens for hours - nothing.

no icons-no possibility to any what - all was going well until the reboot for updates of windows.


Thanks for posting your query on the Microsoft Community.

According to the description, I understand that you are facing some problems using Windows.

Try the methods.

Method 1:

I suggest to disconnect all external devices except the keyboard, mouse and screen and check if the problem persists.

Method 2:

I suggest you do the startup repair using Windows 7 boot DVD/USB (Universal Serial Bus):

What are the system recovery options in Windows 7?


Note: You can also create a system repair disc that contains the System Recovery Options menu. For more information, see create a system repair disc.

Method 3:

See the article and follow the steps if you are unable to perform a Startup Repair:

Windows 7 no longer starts, and the Startup Repair tool does not resolve the problem


Hope this information helps. Please let us know if you need any other help with Windows in the future. We will be happy to help you.

Tags: Windows

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