PC hangs when you try to work on documents dpf

When I try to work on a pdf document or copy a pdf document, my computer freezes and I have to force my computer to shut down.  Can you help me with this problem?

Bernice


Tags: Acrobat

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    The system version: 6.0.6001.2.1.0.768.3
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    Hi Eddie Hunt

    Welcome to the Microsoft Answers Forum!

    I suggest you try this method and check if it is helpful

    Method 1:

    Start your computer in a clean boot and check what third-party software or program is at the origin of the problem. To help resolve the error and other messages, you can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

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    i. Click Start, type msconfig in the search box and press ENTER.

    II. If you are prompted for an administrator password or a confirmation, type the password, or click on continue.

    III. in the general tab, click Selective startup.

    IV. under Selective startup, clear the check box load startup items.

    v. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

    VI. click OK.

    VII. When you are prompted, click on restart.

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    If the problem is solved, check what third-party software or program is at the origin of the problem, referring to the link given below:

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    When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

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    Samhrutha G S - Microsoft technical support.

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