-PC portable HP ENVY 15 t-ae100 C: cannot install printer on new laptop Envy

I have a brand new laptop. I have problems to install a wireless printer, but he does not want to install usb printer. Error - "this computer has USB software not necessary support to allow for the completion of an installation USB." and "this computer does not support of USB hardware enabled to allow for the completion of installation USB.

He did install a driver and I can print, but I wish I had the full version. I am trying to install the printer is C4200 series.

Thank you.

Hello

Try these steps and check whether that can help you:

(1) run the installation package of more recent HP on the HP site.
If necessary, it can be downloaded below:

http://ftp.HP.com/pub/softlib/software11/COL30096/MP-74842-1/PS_AIO_C4200_NonNet_Full_Win_WW_130_140.exe

2) open Windows Explorer, type folder in the address bar and press to enter.

3) navigate to the extracted installation folder, it will start by 7z (e.g. 7z1234s)
Note: If there is seberal 7z files select the newest one

4) go into the subdirectory "Setup."
(5) move, delete or rename the Intel USB System Check (usbready.exe) utility
6) double-click the Setup.exe executable in the main extraction folder (7zxxxxxx) and follow the installation again

Tags: HP Printers

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