PDFMaker, Outlook 2010 &; Acrobat Pro XI - certain attachment types not included in PDF output
Hi all
First of all my PC is Windows 7 operating system, Office 2010 and Adobe Acrobat Pro XI (v11.0.0). We use the Acrobat PDFMaker COM Add - In for Outlook for convert and add e-mail in PDF portfolios, because it brings together our emails in a relatively permanent format, even including attachments.
However there seems to be a problem with attachments 'image', are not included in the output PDF file after conversion. There is no problem for other file types. I tested .xlsx, .docx, .pdf, .msg attachments and all are included in the PDF output without problem. But the images (.jpg, .gif) simply do not come through at all.
If after you have created the PDF file I have manually save the attachments in the email and add them to the PDF add without problem. However they just do not appear as attachments in the PDF when using PDFMaker.
I hope that makes sense and would appreciate any assistance that can be provided.
Thanks for the suggestion, unfortunately it did not work either.
After reading this: http://community.spiceworks.com/topic/187419-adobe-acrobat-convert-email-to-pdf-issue, it seems that the problem is that our administrators have prohibited access to the Outlook security Temp folder which I assume is where are stored the image attachments.
Workaround proposed in this thread (by dragging the email on the desktop and the conversion from there) works very well so I would say this to someone else who has this problem.
Thanks for your help Rave & Bill.
Tags: Acrobat
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