PEGATRON (Asus) M2N68 - THE narrated 6.01 CPU Upgrade - error: CPU support is not installed
I have an AMD Phenom II X 4 965, I want to put in a Compaq Presario CQ5308UK.
The motherboard is a v6.01 PEGATRON (ASUS) CORP. M2N68 - THE Narra6
It says here
http://support.HP.com/us-en/document/c01925534
that my motherboard supports the AMD Phenom II X 4 965. So I ordered a.
My BIOS version is 5.20, I can't find any update for this, but when I got him and turn on there is a black screen and then it says:
ERROR: Unsupported CPU installed.
PC will turn off automatically in a few seconds.
Then it turns off.
Support have been absolutely useless. I can't believe that this is said, sustained and so no one wants if handle does not. WTF is HP playing at?
Anyone got any ideas on this, or is it a loss of 150 quid and a new rule to never buy HP, once again, never?
Help would be greatly appreciated to get this working processor is supposed to be supported.
PresarioOwner,
I replied to your MP, but for the sake of those that the thread of analysis, I'll reiterate it here.
I had studied this for Fattysgonewild the other day (didn't know it was the same MB ask everything). The list of processors it displayed was me - and all those who have shipped us or could ship with the motherboard, it asked of (dependent on power supply installed, etc.).
The problem here is that all of the processors, this motherboard can support are all Socket AM3 with maximum TDP 95W. The CPU you are trying to use is a 125W CPU - and the BIOS knows the jury cannot provide much more current and tell. I confirmed this with the R & D at HP engineer responsible for this motherboard.
An update of the BIOS can not change that. Even if we could be hacked, the jury would probably overheat and fail shortly after.
I found the following on Wikipedia that did a good job to summarize the features different Phenom processors that are available:
http://en.Wikipedia.org/wiki/List_of_AMD_Phenom_microprocessors
As for the motherboard plug - I see not Cree 9XX - 965 more precisely. My guess is that the motherboard plug were posted at the time of the introduction of Narra6. Usually, when they offer a 'special edition' or 'black label' CPU - it's a fine edition/upgrade in the product range. I will send a request to the documentation team with a recommendation to update the document to specify maximum TDP 95W.
They would not allow you to return the CPU, but maybe they can let you swap the CPU for one that will work...
Good luck...
-DM (an employee of HP, but the comments/suggestions are my own, not those of my employer)
Tags: HP Desktops
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