received a call from a guy who said he worked for microsoft, was asked to open a session for a service upgrade, is it legitimate?

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• receive phone calls from a guy who says he works for windows, please help.

  Hi all, I got a phone call from a guy yesterday saying my computer downloaded currupt and Marie-Claire files and had asked, on behalf of microsoft, to contact me this was a business partner?, it was the Indian accent but did not speak good enough English if you listened well, at this point, he had my full attention that my computer was slow in the months , I explained that I had someone find and remove programs for me to speed it up, but it was persistent in getting me in front of the computer. He said he could help me and show me the problems? I asked name hes, he gave and he even new my name and what platform I was using. I don't remember the name of the company, that he said, that he was but the phone number was 0206 something something? After reading this other storys hoax here had me calm worried, he explained that the problem needs to be fixed and I must say after testing to see if he was legitimate, he even said that he would put the supervisor on... He explained to me the same thing and although I challenged somemore on what it could be anyone he said sure, but were not trying to make that you are something weird to us, cannot remember everything exactly, but I said ill insatall a virus program myself, who while he became upset, saying big companys will charge you loads just go on your computer so that I can that I you Guide in that says im? Ultimately, and after reading the other storys peoples about these scams and calls after that I hung up on him which im happy I did it, he then phones me back saying today the problem has not been corrected, in an application for Mr. family name once again on your computer. I got protection as IE firewall and software spies but I havnt got the malware protection, anyone got any idears what I can do? or how these people got my number, p.s do you recommend pc spy software new help for example?

  SCAM.

  When he calls again, tell him that you save the phone message. Tell him to hear again, or you must notify the police for internet fraud. Then hang up.

  For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• I just got a phone call from a guy who said he was a member of the tech teaml windows

  I just got a phone call from a guy who told me he was technical team of windows and someone had attempted to enter into my calculation, I told her that I don't have a computer, then he asked if I had a laptop that I don't have so I told him that. I asked how he had got hold of my phone number and he said they had the info. I wanted to take this more then I asked what was wrong and he said that if I turned on my computer that he would go through it with me. I didn't believe him, but what to do? Needless to say that I hung up on him, but as I am not very computer savvy so I'm a little worried. Can anyone help please. Thank you

  It is a SCAM, you did the right thing hang up on him. He just wanted your information so he could use it for illegal purposes.

• I got a phone call from a guy who said he was with Microsoft and that someone had linked in my computer. Is it a scam?

  I got a phone call from one of the related foreign accent that he was with Microsoft Security and that my computer has been used or something to that effect.

  I could hardly understand him.  Is this another scam floating around?   What should I do to report this?

  Thank you

  Short answer: Yes. It is a scam. Not much interest to report, as MS are well aware of this problem, but there is little they can do about it since then (I guess) most of the calls are created outside the United States

• Phone call from a person who claims to work for Windows.

  Occasionally my old computer crashes when I read a Blog, and I have to close it manually.  When I start backup it asks if I want to send an error message.  If I do not send the message, in a few days I get a phone call from someone claiming to work for Windows and they want access to my computer.  Is it a coincedence?  It happened three times in the past months, and I know that Microsoft does not call customers.  So is there someone who works at Microsoft who does something they shouldn't?  The people who have always had Indian accents or Chinese who are difficult to understand.

  Hello

  If you need help with a Windows problem, post a message in the answers - Forums of Windows XP.

  Answers - Windows XP Forums
  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp

  ===================

  Coindence and a SCAM!

  USA., you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I received a call from a person claiming that they work for microsoft and advised that I have be hacked. Microsoft would simply call? I did not help.

  a man called saying he was with microsoft and was told I was hacked and hit with a large amount of spam, he wanted me to sit down and go through my computor to check my problem. that it was all part of having microsoft and they would fix it. Microsoft makes such calls to its customers, and how this person found me and my phone #.

  Fake phone calls to technical support

  Such unsolicited telephone calls are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft does ever not requested for telephone calls of support or security.

  (such persons may use names other than Microsoft as well)

  They will have found your number in a phone book like everybody else.

• I just had a phone call from a person who said that it is Windows

  Original title: inf junk - scam

  I just had a phone call from a person who said that it is Windows (non-Microsoft) and said I have viruses that have made some of my windows certificates expire and he would help me to restore the certificates so that I can delete the infected files.  "" I followed some of its directives, i.e. you press Start key simultaneously with the letter e R and typed in "inf junks.  It said that all of the files that were listed are infected files.  He had me so close that window and type ammyy.com who brought up a remote coelio.  I told him I was hesitant to do it, but in order to varify that it was, I would call him back.  He gave me the 'john' and phone 905-588-7942 # name.  I hope that it has not reached way triggers a virus in my being gone that far.  Any suggestions?

  Hello BruceHiggins,

  In addition information of No Mo, I have included some URLS from users who have experienced the same telephone call you under.

  Scam phone call pretending to be Windows support:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/scam-phone-call-claiming-to-be-from-Windows/193f0a33-4ad9-4a07-96eb-9a7e3debb269

  I received a phone call from someone who claims to have a Virus:

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/i-received-a-phone-call-from-someone-claiming-i/4489f388-d6de-416d-9158-0079764bb001

  Thank you

  James

• I received a call from someone claiming to be a representative of Microsoft

  I just got a call from someone claiming to be a representative of Microsoft to report that my network downloads could be accompanied by unwanted files without my knowledge.  I know it's a scam, but I played along anyway.  The representative asked me to press the keys Ctrl + key Microsoft Logo at the same time.  Of course I hung up immediately, but I can't find in any of my research, what will make this combination of keys.  Can anyone advise, please.  Thank you.

  Original title: what is CTRL + touch Logo Microsoft do?

  It is a scam. This combination of keys does nothing. Then, my guess is that they will tell you that he was supposed to do something and work on you from here to get info on your machine. Microsoft never does unsolicited phone calls.
   
   
  Is calling, Microsoft, a scam?
  http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19
   
  
  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft 
   
  
  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx
   
  
  Do not fall for phony phone technical support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx
   
  
  Aggressive, persistent Windows tech support fraudsters continue to track consumers
  http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

• Call phone-received a phone call from a technician who said my system was sending error reports

  Today, I received a phone call from an Indian man who claims to be a technician. He said that my laptop has been sending error reports for the last 3 months. I had to call b - s because I had just my cell phone last month and it worked perfectly fine. He said that he was with universal Tech Support and when I asked him if he works with Microsoft somehow he said that his company works with Microsoft. I was really curious so I let the call and he told me to go to ammyy.com and run the software. I did and I let him have some light control on my laptop and I noticed that it wasn't really something that just move the mouse around the screen and he was not clicking on anything. He then said that my uTorrent was the question and I still called b - s. I installed it there, but I still have to download torrents. He said that my laptop has 4000 + error messages and they have been displayed on my screen. He decided to transfer me to his manager and that's when I hung up and restarted my laptop and run a full scan once more. What caught my attention, he was actually the registration # from my laptop and he repeated to me. The first time, they called the caller ID said "unknown name, unknown number." The second time they called a number actually popped up. (516-515-7279), I decided to give the number a call, and I didn't get any answer. I searched all over the internet and Ammyy scams pop up but all scammers are pretending be Microsoft certified technicians and I heard again scammers claim that they work with universal Tech Support. Now, I'm very curious to know whether or not Microsoft is doing a collaboration with this company.

  Hello NahDeeUhh,

  That's all just a scam

  Your PC regularly send error reports to Microsoft. This helps Microsoft determine what issues affect most users. During the transfer of these technical error reports information are transferred between your computer and the Microsoft server. NO personal data are transferred, so ask yourself "How did get my information?

  Any company (or individual) can get a database of potential customers, providing that they are willing to pay for this information. It may just be a voters list that could include your address and telephone number. Whatever list it's this list gives this company/individual details that they need to cold call you.

  Unless you have a contract to support prepaid with Microsoft, then Microsoft 'never' will call you about a problem with your machine. Yes there are Microsoft Certified Software engineers out there, but they do not work to make them work for companies that are independent of Microsoft.

  If you receive a similar appeal to new everything simply replace the telephone receiver and have no more to do with the appellant. Under no circumstances should allow you remote access to your PC. This is fatal. All they are after is your personal data such as password, coordinated and banking passwords etc.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Received a call from a guy from Indian accent claiming he calls Network Services to businesses (BNS - one company in India after checking)

  I am one of those calls on Friday and this morning of a number in California (818) 942-3348 and (510) 576-0000 (of course no one responds to these requests).  Today, the guy said that my computer is virus spread and many fraudulent activities going on under my license!  I was not cooperative to provide any information or do what he was asking me (to connect to my computer) and when I did a few question that where he calls and... He started to threaten me. Then he said that I should cancel my license from Microsoft. When I asked what is my license number, he said 888DCA60 and when I told her let me I'll check it with Microsoft and I'll decide what he said 'be sure that your computer will be shut down after completing the call! "

  I really wonder where these people have access to our information and why there is no action to these abusive entities.

  Hello

  We don't work for or talking to Microsoft.

  We are mainly volunteers here.

  What experienced you is going 1000s of times a day around the world.

  That's the advice we give posters who report this problem here.

  @@@@@@@@@@@@@@@@@@@@@@@

  It's a scam.

  We have all the errors and warnings in our Event Viewer

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  You are the only person who knows if you gave them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

  And Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Report phone scams

  • Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.

  • In the United States, use the form of complaint to FTC Assistant.

  • In Canada, the Canadian Centre for fight against fraud can support.

  • In the United Kingdom, you can report the fraud as well as the unsolicited calls.

  @@@@@@@@@@@@@@@@@@@@@@

  Hope that helps.

  See you soon.

• I just got a phone call from a company who said they demanded on behalf of Windows

  Original title: "I JUST HAD a CALL BY a GENTLEMAN WHO LOOKED THE ACCOUNT THEN TYPE ' EVENT .

  I just got a phone call from a company stating that they were working on behalf of Windows he asked me to turn on then press control and 'R' together - when the dialog box open to type in "EVENTS", I put the phone down - I don't want to be rude, but is this real society - I was unable to call the John company

  Hello John

  Without that society is not authentic. It's all part of a scam to gain access to your pc and steal your personal data.

  Unless you have a pre-paid with Microsoft, support contract they (Microsoft) will never contact you for problems on your PC.

  You did the right thing by hanging up on them. If that happens again, just ignore them.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• Telephone calls from a man saying that he worked for Microsoft and he had problems in my area

  A man rang today saying that he worked for microsoft and he had problems in my area and if I turned on my computer it will help solve the problem. ???

  It was an international call, but I said that I had not reported any problems. What is going on???

  Relatively new user to the computer

  Hello

  Its a SCAM!

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

• Phone scam received call from a technician who said my system was infected

  I am gullible who maybe went too far with the Indian phone call. As I was using my laptop at the time, it was too easy to believe.
  Although I was getting suspicious, I actually entered a code provided by the appellant, to allow the "technician" to advise by online chat. Then I stopped. I'm afraid that may have infected my XP Pro system. I have temporarily restored the system to a date before the call. Is that enough, or should I re install XP from scratch? Also, what is the risk of my main computer, running 7 and not in use at the time being affected?
  What other corrective measures should I take?
  What precautions should I take with respect to online banking?
  Any advice greatly appreciated.
  Reynard 99

  Hello

  some useful links

  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/4489f388-d6de-416d-9158-0079764bb001/

  Good day

  Scan with OneCare +END of Support for windows Vista & XP! + infected with the center of privacy? DELETE this Blog search & response threat Sysinternals Live Tools + TRANSLATOR + Photosynth + Microsoft Security + Microsoft SUPPORT +Of Live Labs PIVOT + Microsoft Live Labs + get OFFICE 2010 FREE! + Windows LIVE!

• Two calls from a man who claims that he is Microsoft asking me to turn on my computor so he can guide me through the elimination of the virus. When questioned he gets flumexed. Someone did he do this experience too?

  I can't believe that Microsoft would call random users to help solve their problems of computor. It sounds didgy to me.

  I can't believe that Microsoft would call random users to help solve their problems of computor. It sounds didgy to me.

  You are exactly right!

  This a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

  At let them into your computer? If you did you are at serious risk for what they could have done it (installed spyware? Identity theft? Steal the passwords?), and I highly recommend that you do the two following:

  1 reinstall Windows properly

  2. change all your passwords, especially those of the financial institutions and online stores.

• I was contacted by phone today by someone who said they worked for windows and couldn't stop my slow pc.

  I guess it was some kind of scam. I said calling I was not interested but clearly vulnerable could get take the used technical jargo. Is a kind of warning out for windows users?

  You did the right thing, Microsoft will never contact you without your knowledge.

  With respect to the education of users, Microsoft has information at http://www.microsoft.com/security/default.aspx