Phone calls from entrepreneurs 'windows' to solve a problem of viruses on your computer

Similar Questions

• Phone call from the Windows solution Center

  Original title: help

  I just got a phone call from Windows Solution Center in Los Angeles. They said that my computer is downloaded stuff that he planted. Windows, Microsoft does make calls like this? I hung up on them. If this is true I can get a number to transfer the call.

  On Friday, April 12, 2013 22:27:04 + 0000, kathleencampbell-buckner wrote:

  Original title: help

  I just got a phone call from Windows Solution Center in Los Angeles. They said that my computer is downloaded stuff that he planted. Windows, Microsoft does make calls like this?

  No!

  I hung up on them.

  Good! It's a scam and with various names and phone numbers, a
  It has become very common these days. See
  http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html

  In addition to their money get on your part to do anything of any value,
  If you leave them in your computer, which knows what losses they did are
  where confidential information they stole.

  So if you have done so, I highly recommend that you do both of the following
  immediately:

  1 do a clean reinstall of Windows.

  2. change all of your passwords, especially banks or other
  financial sites.

• I received several phone calls from a person claiming there is problem on my pc

  original title: phone calls

  I received several phone calls from a person claiming it is your business. Is this a real employee with your company? He says there is a problem with my PC and he can fix my computer. Is it a scam?

  Please see the article on the link below.
  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-security/i-received-a-phone-callemail-from-someone-saying/968f23dc-b7c1-4C8E-95A2-f89dde500ab8

• I just had a phone call from microsoft/windows technical help

  I feel so stupid that I fell for this but I don't

  so my not very different history of all these other... Indian guy asked all week saying he needed emergency talk to me on the serious malicious virus on my computer. He said it was from Microsoft technical and necessary support about half an hour of my time. I asked him to ring back several times because with young children, it was never the right time. Anyway, he called again this morning and I thought I had better address this issue as it sounded quite serious, it sounded very authentic for me and in my mind, I thought that somebody to call me every day this week, he must be who he is, he said.  so he took me through a website (I think it was logmein123) and asked me to enter a code and said that his colleague would then control my computer.  which she did, all the time the guy was on the end of the phone explaining what she was doing.  She presented as andrea williams from the Manchester direction! She then spent over the next 40 minutes on my computer. towards the end the guy says ok we have identified as you can see (I could see some sort of thing report on my computer at this point) we found quite a few mistakes - we can fix these for you. OK, I said. Andrea williams then says I have to download to your computer one of these options (it then lists the 4 different but recommend the 4th option at a cost of £289 I foolishly said okay.)  a form then appeared on my computer asking for my card details name address date of birth ect - what I have briefed (BTW im currently hitting my head on the table where I'm writing this at my stupidity!)  Fortunately my beautiful Bank was on the ball and refused a payment. This was the point that they have began to have a bit narky with me.  the guy said he was going to pass me to andrea from Manchester who would talk to me in person to try to settle this payment. me thinking that I was going to talk to someone with a manchester accent... don't be stupid... .i started talking to another very Indian lady who was very rude and very impatient with me. then she said to me (Yes told me) do to ring my Bank while it took place on the line to address this issue. It was then I thought no Ive has had enough and finally, alarm bells began to ring! (all right all right I recently had two children, you know)
  !). I told him that I would call the Bank later. reluctantly, she said ok, but said she'd call me in an hour - I said all that. It's then the strange thing happened - I tried to disconnect my computer, but it forced somehow back to and typed a message saying that please let me connected disconnect.  I typed a message and said you have learned to be pleasant and able to stop everything. then (the storys stops not here oh no) it sounds me only true to his word back an hour the second later. and said - have you talked to your bank. I said yes. What did say, she said. I said, that they said that you are a crook. at this point she just freaked out at me. told me that I needed psychiatric help. so I said, and you have to find a good job and stop robbing the people hard earned money there. then she said something quite scary. She said you wait awhile and just see what we are capable of... I hung up and then cause a chill went down my spine.
  Sorry to go on and give you every little detail but despite jokes he really shake me and I hope that warn you other people that these people are horrible and won't stop not stalking you until they get what they want, even when they have been rumbled. they have no scruples or even care about their effects on people.  They you in real, and they are completely credible.  After the call I informed fraud action (UK) the 03001232040 that gives you a reference of crime and pass information to the police. I was also advised to get a reputable company computer to look at the computer where they left any damage to the computer.
  can someone advise in the meantime if I need to do anything with regard to my computer, like most I'm now worried that they have endangered the security of my computer. also can they get on my computer once again without knowing me.

  Suggest you read the following: http://ask-leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  Recommend you cancel card credit/financial accounts that could be in your computer and change all passwords and have you reformat/reinstall your operating system.

  http://Windows.Microsoft.com/en-us/Windows/help/install-reinstall-uninstall

  Your computer and information (financial or other) must be considered as a compromise. You can uninstall everything related to logmein123 (which is a program legitimate and it is doubtful that the scammers could not back into your computer), but I wouldn't recommend that you even connect to the internet until it is reformatted.

  Good luck...

• Phone call from Microsoft windows scam

  Hello

  I received a phone call saying he was Microsoft Windows and there are system reported that my computer was full of viruses and malware, and they said that my computer was sending viruses in e-mails that they lock my email account in order to protect others. They knew my name and said they could make me a lot if I could prove that I was learned as they need my bank details to level from 4 years of life support that will continue with new computers to replace old. I stupidly gave details as he said that if I did it would install antivirous in the computer as a dinner he says my current software wasn't good.

  Then he forced me to enable remote assistance and took me to the purchase for Business Package of distance page help for New World Services Inc. and forced me to enter my data I did. After completing the session, I received an email of New World Services Inc., saying that I had bought the business package and looking upward found only for four years. I then went to my Bank and the cashier told me it was a scam and I got mannaged to cancel the card before it empied my account although New World Services Inc. did take £252.00 my account and told them about the scam and that I don't want there services and do not call me.

  I always get calls saying they are Microsoft Windows or they are malicious and calling about my computer with virus software and when I don't, thank you and hung up there have been moments when someone else says the exact same words as little as an hour later, well that people call regularly as now I know most of them as soon as they speak.

  They installed ammyy to allow access through my firewall to send windows logs them so with selected McAfee frirwall and ammyy blocked as they had shown me the observer of events the adminastrative events and said cuircles reds are virouses and yellow triangles are malware. When I said that the red circle is when I did a forced when troubleshooting stop where I pressed the button for a few seconds.

  Then I got a phone call saying could I turn on my computer as the info from my computer that has virouses and malware had said. If blocking ammyy had worked as before they were able to tell red any yellow order of events. So I then removed my computer ammyy and that they would not receive the ball more.

  When after I dial to get phone calls not the last call, I get when they called and get that they do not have the number of appellants and it has afflicted me that sometimes there was as little as an hour between calls, it seems I'd barr the number of fraudsters and barr New World Services Inc. If they continue to call and if need be I have to change my phone number.

  1. contact your credit card company, if you had given the scammer, your credit card number.

  -Cancel the card and ask for a replacement with different identification number.
  -If you have paid the scammer with your credit card. The card has been compromised.

  2. contact your bank.
  -Change the account.
  -Change the PIN code.

  3. If you saw the crook of remote access to your computer, it is compromised.
  -Reinstall Vista
  -Use another user name and password.

  4. talk to your local law enforcement... If you want to go that far.
  -Ask to speak to people in the Department of wire fraud. See if something can be done about it.

  5. change the phone number.
  -Scammers will call you. They will not stop.

• data and text work fine, but I can't make or receive phone calls. How can I solve this problem?

  I can use my data and it works perfectly fine but the only problem is that I can't call someone or receive phone calls. I don't know what's the matter with him so I would if anyone can help e telling me how to fix it...

  You will need to contact your carrier and let them fix the problem with your account.

• phone call from 1-011-800-500-4600 errors and possible warnings claiming computer Crash. Is - is this legitimate?

  phone call received today on 11 August. Claiming they were Microsoft. Mr did not name. Lady was Christina. Is - is this legitimate?
  Thank you for your help.

  phone call received today on 11 August. Claiming they were Microsoft. Mr did not name. Lady was Christina. Is - is this legitimate?
  Thank you for your help.

  Hello

  It's a scam. If you allow them to connect to your computer, then all of your private information belongs to them.

  Avoid scams that use the name of Microsoft in a fraudulent manner:

  http://www.Microsoft.com/en-GB/security/online-privacy/msName.aspx

  Concerning

• Phone call from the service Microsoft in Vancouver Centre, British Colombia stating my computer has been compromised.

  Microsoft has such a service?

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

• I received a phone call from a 'windows teammember' claiming that Windows had received error messages.

  Someone called me suddenly claiming to be with Windows. He said that Winows had received error messages from my computer on the unnecessary files downloaded on my computer, and offering to help me remove... If I give him remote control.   It's for real?  Someone else make that call?

  Many people have had these criminals call them.  I guess that you have hung up on them.

  Microsoft never call someone out of the blue and would not have the necessary information to do so, even if they wanted to.

• About 2 hours, I received a phone call from tring 'Windows' (toranto, canada) to instruct me on how I can erase mistakes, since when ms does call on the phone without an e-mail first

  a speaker of bad engilish was tring to get me to sign in and follow the direction to clear the errors on the Solution Explorer, never happen since then that we ran with a 286 back

  It's a scam.  I'm glad you don't fall for it.

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  http://www.mypchealth.co.UK/GuideScam.php

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

• Received the phone call from Tech Dept of Win.Op.Sys.Suport told me my computer was sending messages of error and called my CLSID? is it a hoax?

  Call Tech Dept of Win.Op.Sys.Suport has been saying

  my computer was sending Of Error Messages

  Dennis Clarke cited my CLSID

  How did get my phone number?

  How did get CLSID from my computer?

  Is this a hoax OR an attempt to get (more) into my computer?

  Think this will answer your questions - it's a scam similar to that discussed in this thread: http://answers.microsoft.com/en-us/windows/forum/windows_7-security/just-had-a-call-regarding-ammyy-admin-is-it/ead4bc40-75a3-4383-b539-7d01a83f32ae

  Kind regards...

• I continue to receive phone calls from a person to Xinfinity Tech. They insist that they are related to Windows and that if I go to their website they can solve the problem.

  Xinfinity Tech

  I continue to receive phone calls from a person to Xinfinity Tech. They insist that they are related to Windows and that if I go to their website they can solve the problem. I don't trust someone who calls me on the phone like that. Are they legitimate?

  Are they legitimate?

  No!  See...

  I received a phone call from someone who claims to have a Virus
       http://answers.Microsoft.com/thread/4489f388-d6de-416d-9158-0079764bb001

  Avoid scams phone & other support Tech Cyber scams
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Avoid scams that use the Microsoft name fraudulently [phone & email]
  http://www.Microsoft.com/security/online-privacy/msName.aspx

• A message from windows live saying the acct has been hi-jacked by a hacker and they wanted our mobile phone # send a text msg to solve the problem.

  problem of pirate?

  We received a message from windows live saying the acct has been hi-jacked by a hacker and they wanted our mobile phone # send a text msg to solve the problem.  We have not so much text msging and then they want all sorts of personal information (name, DOB, address, e-mail addresses, etc.) and we do not want to do that.  is this a legitimate windows msg and is it possible that I can call someone from microsoft was finishing speaking?  Thank you.

  Hello

  That sounds like a SCAM don't respond so not! Unless you have launched the contact of its likely someone
  I'm trying in fact to steal your account and your identity. If your account has been compromised, see the
  below.

  Unfortunately the answers is a site of support of peers supported and has no real influence
  with Windows Live.

  Check with Windows Live Support and Forums

  Windows Live Mail Forums
  http://www.windowslivehelp.com/forums.aspx?ProductID=15

  Windows Live Solutions
  http://www.windowslivehelp.com/solutions.aspx?ProductID=15

  Windows Live Solution Center
  http://www.windowslivehelp.com/

  Compromised account - unauthorized account access
  http://windowslivehelp.com/solution.aspx?SolutionID=6ea0c7b3-1473-4176-b03f-145b951dcb41

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Phone call from Windows saying I had many junk files - is it a scam?

  I have Windows Vista HP on my laptop.  Last night, I received a phone call from someone who said he was from Windows & my computer is slow because I had so many unnecessary files.  I was skeptical, but he did as he asked, via start > computer > etc, then typed in 'unwanted Prefetch"as indicated by him who brought up a list of files, which many have been marked! Error.  He kept saying: ' Oh my God ' when I told him this topic, but that Windows could help solve this & not to worry.  Guests were about to happen, so I asked if I could remind him.  Wasn't the answer, but he was going to call again on Monday night.  "Are you in India?", I asked.  "No, Oxfordshire, but I'm of the India.".   I again asked her name/number - he said Sam Hoggard and began to give me the - 5210-01865 - number when my phone battery ran out and cut the call.

  I can't find that any info on this situation from the web, so my question is - is this likely to be a real call?  Windows are proactively calls users?

  Hello hklovejoy,

  Thank you for posting and this bring to our attention.  I can assure you that Microsoft DO NOT contact customers by phone this way.  The engineers of the technical support of Microsoft with customers by phone, only time is if the client contacts the help desk first and asks that we call them.  It looks like the command he had run just listed files but just to be on the safe side I am you provide a link to a post in our security and our Forum of privacy that deals to get rid of spyware or malicious software.  I highly recommend that you read and follow the instructions in the Microsoft MVPs.  The scans are free and I invite you to run all 3 they recommend.  Here is the link to this post:

  How to get rid of Spyware/Malware

  Let us know what are the scans.  If they detect viruses or software malware and you need assistance with remove them if please post a reply and let us know.  Make sure that you include the name of the detected virus/malware, error messages Word for word on the screen that you get, and a description of any behaviour of Bazaar that you noted with your computer.

  Keep us informed and, obviously, if this character happens to you call back do not respect its instructions!

  Thank you

  Jack

  Jack
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• has received a phone call from an Asian-sounding guy who said he was technical service Windows and my computer had been seriously infected

  original title: ideas: insert an error code or give a brief description of what you're trying to accomplish or difficult. _ I just got a phone call from an Asian-sounding guy who said he was technical service Windows and my computer had been seriously infected and he'd help me solve the problem. First of all, I don't know how he discovered my computer has been infected. Second, I don't know how he found my phone number, and thirdly, technical department Windows would be able to know my computer has been infected and then make a phone call for me. I just put the phone into believing this guy some kind of crook. Any help please?

  Yes, it is a complete and utter scam.  Assuming that you don't give them access to your computer, you're probably pretty course.  They are the so-called "canvassing" - selection of lists of random phone numbers and try to sell services and/or access to your computer.  You did the right thing, hang up on them.

  "David Portugal" has written in the new message: * e-mail address is removed from the privacy... *

  I just got a phone call from an Asian-sounding guy who said he was technical service Windows and my computer had been seriously infected and he'd help me solve the problem. First of all, I don't know how he discovered my computer has been infected. Second, I don't know how he found my phone number, and thirdly, technical department Windows would be able to know my computer has been infected and then make a phone call for me. I just put the phone into believing this guy some kind of crook. Any help please?