Photosmart 5520 lies on the network for the first minutes

Hello.  I bought a Photosmart 5520 in November last year.  It was working fine until the scanner no longer works last week.  Still under warranty and after checking, it was a hardware failure, HP sent a replacement printer.

Now try to put in place as I had with the previous (who worked with no problem), it seems to play up.  When I start by putting, it connects to my wireless network.  And, throughout all the time, he thinks that it is connected, showing the correct in its window IP address when asked.

However, each computer attempts to connect to it can initially.  Then, after 3-4 minutes, we get the unavailable destination host.  I get this regardless of how networking is configured (static or dynamic IP addresses).

For example, when I start the printer first, I can ping the machine no worries

C:\Users\Ed>ping 192.168.1.9

192.168.1.9 ping with 32 bytes of data :
192.168.1.9 response: bytes = 32 time = 2ms TTL = 255
192.168.1.9 response: bytes = 32 time = 2ms TTL = 255
192.168.1.9 response: bytes = 32 time = 2ms TTL = 255
192.168.1.9 response: bytes = 32 time = 2ms TTL = 255

Ping statistics for 192.168.1.9:
Packets: Sent = 4, received = 4, lost = 0 (0% loss),
Time approximate round trip in milli-seconds:
Minimum = 2ms, Maximum = 2ms, average = 2ms

And I can access the printer from my browser.  But, wait a few minutes, do nothing, and then ping fails

C:\Users\Ed>ping 192.168.1.9

192.168.1.9 ping with 32 bytes of data :
Reply from 192.168.1.10: Destination unreachable host.
Reply from 192.168.1.10: Destination unreachable host.
Reply from 192.168.1.10: Destination unreachable host.
Reply from 192.168.1.10: Destination unreachable host.

Ping statistics for 192.168.1.9:
Packets: Sent = 4, received = 4, lost = 0 (0% loss),

Note that the ip address assigned to the machine (and what is displayed across on the screen of the printer) is 192.168.1.9.  Ping still displays a reply from 192.168.1.10 (which is actually the IP address of the computer, I connected to via the USB connection).

I did the normal stuff to turn off the router for 30 seconds, and it makes no difference.  What can I do to keep this work properly?

Thanks for any help.

Hello Nicolas and welcome on the HP forums!

I see you have a Photosmart 5520 which has been recently replaced for a hardware problem and now the replacement seems to have problems with your wireless network. I'm sorry to hear that, but I'll certainly do my best to help

Because the first printer did not have the same issues, it would be reasonable to assume that this printer is just being meddlesome, (most of the time, anyway ) with which I ask, have you tried to restore default network settings and then reconnect the printer to the wireless network? Otherwise, to restore the default settings of network on the printer the wrench on the top touch right, touch wireless and then scroll down to network by default. Once that is done, try to reconnect the printer to the network and see if it does the same thing.

If this does not change the behavior of printers on the wireless network, please make sure that it is get the latest Firmware and updates.

If that isn't also solve the problem, we will have to try a reset of the printer. If the first two suggestions don't help, please read this privacy statement for HP and I will reply with a reset of your forums Inbox.

Let me know how things are going

Tags: HP Printers

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