Photosmart 6520: printer is fine but the scanner will not connect to the printer

Since the update to windows 10 my printer works fine, but my scanner is not connecting to my computer!  I tried looking for updates as suggested, but it goes on to say that he didn't... Please help its driving me crazy!  Thank you

Hi @queenbee12,

Looks like the scan drivers may not have been installed correctly. Please, try the steps in this document to see if it helps. Skip step 3, because it is the different software for your model. Let me know the results of step 5.

HP printers - a Communication or connection error is displayed when scanning.

In the workarounds section scan, try these applications to see what results you have.

If the driver is installed correctly, you should be able to use the Capture and scanning HP.

Please hold me. Thank you.

Tags: HP Printers

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