Photosmart 7520 accepting not true 564XL Photo cartridge

Hi all

Have a Photosmart 7520 who does not accept the authentic 564XL Photo cartridges. Printer was purchased from Denmark, cartridges purchased in Thailand where printer resides now.

Get a message (in Danish) that this cartridge is not appropriate for the printer.

On the packaging of the cartridge, it indicates that the cartridge IS adapted...

How can I get the printer to use this cartridge?

Last update of Software/Firmware.

Printer CZ045B

Thanks in advance for the help.

Jorn

You will need to Contact HP to ask a "regionalization Reset." Do not charge for this, it is covered under the warranty of the cartridge. You will need to have access to your computer and printer then on line with HP. You will also need to have a set of cartridges for the new region, once completed reset cartridges of region of origin no longer works.  Webpage of HP on the subject is here.

Tags: HP Printers

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