Photosmart c309a don't copy or print

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• Photosmart c309a will not copy or print. Print alignment and test only leaves.

  My printer responds and goes through the movement as if it is printing, but only sends a blank document when trying to print from my pc or if I try to copy a document directly to the printer.

  This article should help solve your white pages:
  http://support.HP.com/us-en/document/c01892627

  Give the steps listed under your operating system a try and tell us if it helps.

  Good luck!

• Photosmart C309a don't scan

  My C309a don't scan:

  -When I press the button on the printer, it is said there is a problem of scan and told me to "try to start the scan of the computer, refer to the documentation for more details"

  -When I open the HP solution on the Office Center, it says it cannot run because "your device isn't complete... Please connect the USB cable or re-run the form progam setup from the installation to a network installation CD... If it does not complete the installation or you do not have the CD to access the HP help files by clicking on the start menu.

  -J' uninstalled and reinstalled the software from the CD - it did not work

  -J' downloaded the new drivers from here:

  http://h20000.www2.HP.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3737193&...

  -J' tried and then install the device. I clicked the USB cable option, rather than wireless or ethernet options, and when I clicked 'Next' he told me to check the cable USB is plugged in and the unit was powered. he wouldn't let me go forward even if I put the computer turned off and removed the USB cable before trying again and reconnect them

  -l' printer prints perfectly fine USB cable... it's not just scan!

  -I had not moved the USB cable to a different USB port... still no joy

  I'm out of ideas

  In response to my own Announces 1/2 day later.

  HP Photosmart C309a will not computer scan.  The HP Solution Center does NOT open.  Can print but cannot open the HP Solution Center and command the C309a to scan a document.  Using Windows 7.  Tried to download new driver and also used the original installation disc without success in the restoration of the HP Solution Center that is used to control the printer to perform analyses.

   

  Click the Start button on windows at the bottom left

  Click "all programs."

  Clicked on "HP".

  Under "HP" clicked "Photosmart C309a Series"

  Click 'add a device '.

  A program was launched which has detected my existing C309a and when he was finished the HP Solution Center has been restored to its previous working state.  I did this using the wireless connection.  I always have not plugged the laptop in the wired connection on my desktop that I don't want to get out of this comfortable chair and address this issue more. He now works in wireless mode, and that's good enough for now!

• HP Photosmart C309A wrong size paper to print wireless from Mac OS 10.7.5

  We connected our HP Photosmart C309A AllinOne printer on a wireless network to our Mac computer running Mac OS 10.7.5. Almost whenever we try to print from any propgram he respnds with the following error message:

  Paper size error: paper selected in the printer driver does not match the paper size in the printer input tray.

  I have reset the size of the paper to the printer to letter 8.5 x 11, updated all the software of the computer and checked all the preferences.

  What should I do next?  The printer worked fine with 10.6.

  Thanks for your suggestions.  We are VERY frustrated.

  Hi amwsin,

  I suggest to reset the printing of your Mac system. Then readd the printer printing & scanning and test again to print.

  This documents contains steps to reset the printing system: Macintosh: reset the system of printing from Mac OS X

  It will be useful.

   

• HP Photosmart C309A: black ink does not print - print head prints correctly to a different printer

  Black does not print. (All HP inks) Replaced the black head - has still not printing.  Tested in an another HPprinter - head works very well.

  Please answer - is there a software, cabling, physical issue with the black only?  (Tried to restart the printer and cleaning already)

  Hi @KenKrieger,

  I understand that you are having problems with the black does not print, you have replaced the printhead to another printer and it prints fine. I want to help you.

  I'm assuming that you used the same cartridges in the print head when you try them in another printer, let me know if you didn't like it.

  Given that the new printhead works in another unit, it seems that it would be a problem with the hardware with the printer and it would need to be repaired.

  I have provided all the documentation for this problem, probably all of the steps have been made previously.

  Documentation to solve the black does not print:

  Printer prints a blank Page or does not print black or color ink for the HP Photosmart Premium C309a...

  This document provides instructions to manually clean the contacts of the cartridge.

  ' Ink cartridge problem - following ink cartridges seems to be missing or corrupt "Message say...

  Here is a document to manually clean the print head.

  'Print head problem' or "Print head seems to be missing or corrupt" Message appears on the computer...

  For more assistance, please contact HP support . Check the model number and the form to receive a file number for faster assistance.

  If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

• HP Photosmart C309a: Hp Photosmart C309a print issues

  I bought a new Black XL cartridge and installed, but after printing for a day, it will not print black ink. The level indicates that the cartridge is half full with ink.  I aligned the print heads and cleaned the print heads. I used the Print and Scan doctor on the computer, but is to show that everything is fine. I'm running out of options to solve the problem.

  I found this solution for 309 a does not print black.

  http://h30434.www3.HP.com/T5/other-printing-questions/HP-Photosmart-C309a-black-ink-won-t-print/m-p/1026445#M50490

  I hope this helps with your question.

• The problems of security of the data during the recycling of a HP Photosmart Premium Fax all-in-One Printer - C309a?

  Given a document photocopied with a HP Photosmart Premium Fax all-in-one printer - C309a can be recovered later from the unit?

  I want to know if it is safe to recycle this unit, which was used to print, fax, scan, and copy documents that may have sensitive data. Some articles and videos on the net, it is clear that some photocopiers are vulnerable in this regard. I appreciate any assistance with this question - thanks!

  Hello

  Reset will erase everything. Please try: turn the power off, press and hold # and 6 while and for a few seconds after turning it on.

  Kind regards.

• HP Photosmart C309a does not print on wlan

  Photosmart C309a is about 1.5 years old. Since a few days it prints no more on wlan, printing by port USB is fine. All other devices communicate very well on the router.

  I tried to set up the printer, but it does not detect a router (let the search for more than 10 min)

  Can he do something or is gone hadware?

  Best regards

  Komarchuk

  OK, done

  wireless radio also shows failure after reset.

  What is the probability that it is a hardware problem?

  The printer is out of warranty, so I have to pay for the support of such, which can't help but if it's a hardware problem

  Best regards

  Komarchuk

• I have a photosmart c309a & ceased to print correctly

  I have a photosmart C309a and a Mac computer.  I have an OS x 10.5.8 when I try to print something from my email, I can not get the printer to work.

  I don't get the error messages.   The printer will start printing but displays only 4 words at the top of the page.   These words are from:, subject:, Date:, and Tme:.  The rest of the page is blank. The area beneath the orientation box said: Mail.

  I can get it to print only if there is an enclosure that I can open as a coupon. & then the area beneath the box orientation said Safari.

  I tried to print the printer status reports, but all I get are boxes with no words in them. The colors will print well.

  All I get are the colored lines & boxes.

  We will restore the print system:

  -Go to System Preferences > Print & Fax
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Select the default tab on the top of the window. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• HP Photosmart C309a printer has error 0x61011be5

  My printer has a gear grinding noise and the 0x61011be5 error message. You will find a short solution to buy a new printer? Thanx

  As OEM HP is responsible for the good operation of the printer and their drivers. Check with
  HP support, their documentation online and drivers and ask in their forums.

  HP - Photosmart Premium Fax all-in-One Printer - C309a<- product="" support="" and="">
  http://h10025.www1.HP.com/ewfrf/wc/product?product=3737195&LC=en&cc=us&DLC=en&lang=en&cc=us

  HP - Software & Driver Downloads - HP Photosmart Premium Fax all-in-One Printer - C309a<->
  your version of Windows.
  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=3737195&LC=en&cc=us&DLC=en&lang=en&cc=us

  Support HP & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• My HP Photosmart C309a printer can't find the router wireless 3 feet above him.

  My HP Photosmart C309a printer can't find the router wireless 3 feet above him.  I ran the diagnostics and got the message "the wireless radio does not work.  This device is the wireless radio?  In the router? In the printer?  I have reset the router is #6 with the printer, but I am still unable to connect my Macbook to the printer wirelessly.  My desktop Mac is connected to the printer with a cable and print well.  Is my router messed or my printer?

  Wireless radio of your printer (that it uses to communicate with the router radio) died.  Here's how to contact HP technical support: www.hp.com/go/totalcare

• HP Photosmart c309a network wireless radio does not. printer no longer sees (network)

  My Photosmart c309a printer is not ALL networks.

  -using the windows Vista

  -four portable wireless maintain excellent connections to the home network

  -a the recent failure of electricity, but all computers domestic mobile re-login to the network;

  -a ran HP wireless network Test Report which shows wireless "On", but "The FAILURE" of wireless work;

  -diagnostic report also shows wireless radio does not. and I have to contact HP support.

  So far, I took the following measures:

  -stop the entire network (Linksys router)

  -unplugged and replugged the printer and router

  -set factory default printer

  -all I can think (but go ballistic)

  I have a similar problem, except that my 309 a link but if it is idle for a few moments he log out and have to stop and reconnected or reset using the configuration menu.  Contact with HP said that HP is aware of the problem but that he has no intention to post a fix and the problem is inherent in most of their printers...  Techrep indicated that the best solution to get a new printer.  I recently bought a Canon all-in-one and it works as advertised.  I always use my HP in a wireless mode, but you need to restart after each impression if more that a few short minutes between printing.  Sorry I'm no help, but just passing on what HP says about this printer.

• Photosmart c309a will not print documents or test pages

  I have uninstall and reinstall Full Version software, twice and I still can not print documents or test pages. I use the Photosmart C309a. Can you help me

  Georgebob

  Last updated, at 01:10, estimated the printer works now. I installed the new print head, and as a first step, I have no positive results. Then I tried the printer alignment... that did the trick. The printer works now.

  Now, I wonder if it was the culprit with the old print head (alignment) maybe it's always good. I'll hold on, events, if necessary. Thanks for your help and mucho laurels.

  

  Georgebob

• HP photosmart 4480 don't print from my laptop

  I am not able to print from a laptop, but the other laptop prints very well. All I get is "error - printing" message. It has never printed on this computer. I use Windows Vista Home Premium Service Pack 2 on a Dell XPS.

  Hello elkaydub,

  Welcome to the Forums of HP Support! I see that you have not been able to print from your computer on Windows Vista on your HP Photosmart C4480, you get a "error - printing" message.

  I would like that run you HP print and scan doctor- it was designed by HP to offer users the features and troubleshooting problem needed to solve many common problems experienced with HP print and scan the products related to Windows computers.

  If you run the PSDR and still can not print, please continue here: print jobs are stuck in the print queue

  I'll watch for your reply.

  Thank you

• Photosmart C309a - multiple impressions

  I bought a Photosmart C309a printer that I hooked to print wireless to my router dsl 2wire and 2 laptops and 1 desktop.  Installation was easy enough, but when the printer print test photo during installation on one of the laptops 2, he printed the same photo over and over again (I cancelled the print job after 7 draws).  It also does the same thing when I went to print any document (printed the same permanently).  OS is Vista Home Basic, on the problem laptop and Windows XP Home Edition, on the other laptop and Windows XP home edition on the desktop.  All other functions (IE copy) work very well, I then spent over 4 hours on the phone with technical support from HP who took control of my computer, did an uninstall L3 and reinstalled (several times) and still unable to solve the problem.  I returned the printer for a replacement, which has just arrived, and I'm having the same problem.  One strange thing I noticed, is that when I check the impression that she always says that I print pages 3/1 (for a document of a page or a picture).  I also noticed this 'error' when I print from the desktop or the laptop XP, except that when it is done that (correct number) print pages, it says 'delete' under status and the print job completes successfully.  Someone at - it ideas?  I can't face another spend 4 hours with technical support to search my computer just to tell me that they cannot solve the problem!  Is this a Vista problem?

  As reported in another post, I found a solution for this problem that affects the prints of c309a with Windows Vista and Windows 7 (not Windows XP!).

  I've disabled 'bidirectional support' in the properties-> Ports and no more additional copies of my c309a.