Photosmart c309a will not print documents or test pages

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• My HP LaserJet 4 p will not print - use XP - Test page just gives "error" message Have re-installed (same thing). Printer seems to be OK. Thanks for help

  Printer worked very well. Are not all of the changes that I know. Makes troubleshooting and new drivers,... all I can think-without success-hope someone can help.

  Hello Elwin Cathcart,

  Thank you for your message.  You mentioned that you have installed new drivers, do you have the driver on the HP site or have you used the CD that came with your printer? Click HERE for the 32-bit driver (there is also a 64-bit) from the HP website.  Several times, the driver who has been issued with the printer is outdated.  Please let us know if it did or did not help to solve your problem.
  See you soon

  Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• Photosmart 6525: will not print in black

  My photosmart 6525 will not print in black ink.  Clean the printheads 6 times. Cartridge replaced twice. Any suggestions?

  Hello

  Welcome to the Forums of HP Support! I see that you are having problems printing in black. I want to help you solve this problem. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  Try the following steps to see if it will solve the problem, HP Deskjet 6520, printers HP Photosmart 6520 - printer prints a blank Page or doesn't print in Blac...

  Here is a document to manually clean the contacts of the cartridge, "not compatible ink cartridge" or "specified ink cartridge needs to be replaced" views for HP Deskjet i...

  Do not take into account the title.

  Here is a document for the reset of the printer. Ignore the title, HP printers - solve the 'problem with printhead,' "The printer failed," 'Ink system failure', or ' 0 x. / c0 > »

  Please let me know the result and if there is anything else I can help you. Thank you.

  

• Printer is offline and will not print documents

  Printer is offline and will not print documents, the rocker switch "Printer offline" option is not available and it is constantly check on 'printer offline '.

  How can I fix this so I can print the necessary documents?

  Hello destiny.

  Welcome to the Microsoft community. I appreciate your efforts to resolve the issue. I will certainly help you with the problem you are experiencing.

  The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would be grateful if you could help me with more information.

  • Is the printer connected directly to the PC or it is on a network?
  • What is a printer wired or wireless?
  • What is the brand and model of the printer?

  Try the following and see if it helps.

  Method 1: Disable Antivirus

  If you have installed any third party such as antivirus or firewall security software, I would say you temporarily disable and check if it works.

  Disable the anti-virus software

   

  Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

  Method 2: Update the drivers for your printer.

  For more information, see these links:

  Updated a hardware driver that is not working properly:
  http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

  Find and install printer drivers
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  
  Method 3: Restart the print spooler service.
  You must be logged on as administrator to perform these steps.
  a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
  b. double-click on Services.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. right-click the print spooler service and then click Properties.
  d. on the general tab, next to startup type, make sure that automatic is selected.
  e. If the service is not already running, under Service status, click Start and then click OK.  If you are prompted for an administrator password or a confirmation,
  type the password or provide confirmation.

  If nothing works, then manually add the printer to the local port and check.

  Method 4: Manually add the printer to the local port.

  a. go to control panel and click on devices and printers.
  b. click Add a printer, and then select Add a local printer. Click on create a new port. The default value in the drop-down list is Local Port. Don't change that.
  c. click Next.
  A dialog box appears for you request that you enter a port name. Type the name of \\computer name\printer.
  d. type your user name and the name of the printer (name \\PC\printer)
  e. click ok and exit.

  See also:
  http://Windows.Microsoft.com/en-us/Windows7/share-a-printer

  http://Windows.Microsoft.com/en-us/Windows7/file-and-printer-sharing-frequently-asked-questions

  Hope this information was useful. Let us know the results once you have tried these methods. We will be happy to help you further.

• Epson20 printer will not print documents

  Since the update of IE 10 My epson20 printer will not print documents but will post the pictures. What can I do to solve this problem.

  Concerning

  Margaret

  HI Margaret,.

  Thanks for posting the question on the Microsoft Community Forums.

  From the description, I understand that you are facing a problem with printing.

  To help you better, I would be grateful if you could answer the following questions.

  (1) you are trying to print from the Internet Explorer browser?

  (2) what is the format of the document file you want to print?

  (3) you try to print the text on the Web page?

  (4) you are able to print documents such as Microsoft Word, Excel etc.?

  Follow the steps and the check

  Method 1:

  Impossible to print or view, preview printing a Web page in Internet Explorer:

   

  http://support.Microsoft.com/kb/973479

   

  Method 2:

   

  Solve printer problems

   

  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  This information should help you. If you need help on printing problems, please let us know we will be happy to help you.

• New Photosmart 5520 will not print in black

  I have a new HP Photosmart 5520 printer all-in-one.  Black ink ran out so I replaced it with a previously used ink cartridge which is of the same type # 564 but a XL version.  This cartridge has been barely used.  Now, I just can't get anything to print in black.  It will print in color, but not black.  I tried to turn off the printer.  I put the cartridge in my printer and it worked fine.  What should I do?

  edgarlogcabin wrote:
  

  my printer hp 5520 will not print black

  The in the here document troubleshooting steps may help resolve problems with black not not printing on your Photosmart 5520.  Especially make sure to check the events as on the Six Solution.

• Photosmart 5520: Will not print in black ink

  I did an interview on the print head, but it will not print in black. All other colors are fine and the ink is full so please tell us what can I do?

  Hey @Hughes23,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing in black of your Apple devices to your 5520 Photosmart e-all-in-one printer. I can help you with that.

  This document describes How to solve print quality problems with your printer. If you access all the steps to ask you to replace the cartridge or the printer service, instead contact the HP support directly. You can do this by clicking on this link and fill out the form below to discuss the options based on your warranty.

  If this allows you to print, please let me know by clicking on accept Solution below my post. Also, I would like to know if you have any other questions. If not, have a great week!

• HP Photosmart c309a: HP Photosmart c309a will not re - install

  I had printing problems with my HP Photosmart c309a. The print queue says printer is offline. I did a few things that have worked before, unplugged the printer and plugged, computer, etc.. So I decided to uninstall the printer and reinstall it. It worked in the past. I can't get the printer to re - install. I download and installed the drivers, still would not re - install. I used the CD that came with the printer to try to re - install, but it is said that the Windows operating system is not compatible with this printer. I have Windows 7 (64-bit) and use this computer with this OS and this printer for four years without problem. Any suggestions? The system would update yesterday. The OS is Windows 7 Service Pack 1, 64-bit.

  Hi @Ginny545,

  Please become a member of the HP's Support Forums. I understand that you have a problem with reinstalling the printer. I would like to help you to solve this problem today.

  If Setup USB, please disconnect the USB cable from the computer.

  If wireless make sure the WiFi light on the right side is on and solid.

  Here is a link to download HP printer install wizard for Windows. It will check your system and find the best software to install.

  HP print and Scan Doctor was designed by HP to offer users the troubleshooting and problems of the functionality needed to solve many common problems encountered with HP print and scan the products related to Windows computers.  Including issues of the printer offline.  Please try this before you uninstall the software.

  Please keep me informed of the progress of things.

  If you need help, let me know and I will gladly make all that I can to help you.

  Please let me know if that solves the problem by marking this post as "accept as a Solution.
  To simply say thank you, click the Thumbs up below!

  Thank you.

• HP photosmart 5515 will not print black.

  HP photosmart 5515 do print not black, but is printed colors (cyan blue yellow). Printer shows full inks on all colors.

  There is a document with steps to help resolve a print quality problem where black ink will not print Photosmart 5515. This document can be found here.

  I hope this helps.

• PHOTOSMART 5520 WILL NOT PRINT BLACK

  I just replaced the cartridges for my PHOTOSMART 5520.

  After that, color printing has no black color.

  All HP cartridges are not new.

  It's very frustrating.

  for some unknown reason, this problem is gone when I tried printing 2 weeks later.

  To summarize:

  I'm in the United States.

  I replaced the 4 cartridges again purchased at HP online.

  After that, the black will not print if I choose to print in color.

  But if I print in "black and white only", black is in fact works very well.

  I tried everything suggested in the web forum such as cleaning, alignment, prower AC cycle,... etc. He has not fixed the problem.

  I stop using the printer for 2 weeks. But yesterday, I try agin, then the problem is gone.

  I don't know what to say. Thanks to HP for assistance.

  Overall, the servie is nice - just called him several times.

• HP Photosmart 5520 will not print photos

  I've had this machine for a few months and just discovered that, unlike my previous HP printer, it will not print photos from my PC. Unlike my previous printer, it doesn't have a slot for a memory card. When I click on "Print" for a picture of the appropriate screen appears on the screen but nothing else happens. Can I do to remedy to this problem please? The printer prints documents with no problems. I use Windows 7 right now

  Hi, what program you use to print photos?

  Have you tried another program?

• Re: HP Photosmart 5510 - will not print using black ink

  I received a WARNING ink level so I went out and bought new cartridges. When I put the new in, black will not print.

  I followed all the instructions on my printer, all the instructions of the hp print & Scan Doctor and went out to buy a new black cartridge in the second.

  tracking of document Hp: http://support.hp.com/us-en/document/c03425035

  Still no black printing.

  I cleaned the print heads.

  So I have three cartridges of "True HP", two of them nine and no black print.

  Are there any other instructions that can be followed to fix my printer? It is more under warranty and there is no way I'm paying for a repair on a printer who leave work when installing a new cartridge.

  @lcaughey

  I'll me private message you on this (check in the envelope at the top right)

• Printer HP Photosmart B109am - will not print a worksheet.

  I just installed this printer on my desk.  The problem I have is that it will not print a worksheet that I made previously, it allows to print word documents.  I have Windows XP on my computer.  When I try to print the worksheet, an error appears on my computer saying: "Microsoft Works, out of Memory."

  Can anyone suggest what could be the problem?

  Hello.    Since my last post, I was able to fix my problem.   Before when I tried to print landscape I just went into my layout, orientation and clicked on the landscape.   But with this new printer, I also change the margins so and it seems to work.   I don't know why this happens with a spreadsheet, as I've not had to do with a word document.

  Thanks again for your help.

• Photosmart 7510 c311a: Photosmart 7510 c311a will not print documents AirPrint

  My photosmart 7510 c311a was bought new on 09/07/2012 and is supposed to print documents AirPrint, but screen printing shows my printer but does so "no printer found AirPrint". No one knows if it will print correctly?

  the printer works correctly for my portable MS Office.

  I have a Netgear R6100, router AC1200. The router would be the problem?

  Hi @Bruciferl01,

  Welcome to the HP Support forum.

  I understand that you have a HP Photosmart 7510 e-all-in-one which you connect wireless to your PC in Windows 8, but when you try to use Airprint to print from an Apple device it says "no printer found AirPrint". I would like to help with that.

  The main condition for Airprint printing is that the Apple device and the printer are on the same network, and the Web Services and ePrint must be on.

  Here is a document of support that can help you with Airprint - Wireless Printing with Apple's AirPrint.

  Please let me know if that solves the problem, or if you need assistance.

  In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• Photosmart HP7575 will not print pages from the automatic document feeder

  All of a sudden the printer kicks on blank pages after auto and manual scan.  What is the problem?

  No problem! I am happy to know that everything works now after performing a reset on the printer. Could you please check the 'accept as solution' on my post, if you feel that my not resolved your issue, or click ' Bravo Thumbs Up ' on the left to say thank you for helping. Have a great day!