Photosmart C309a: Printer does not work after uninstalling and reinstalling to resolve the question of the HP Solution Center

HP Solution Center has stopped working so I followed the advice of HP Support Assistant to uninstall and reinstall the printer.

Cannot get printer to reinstall successfully, and more, none of the physical controls on the printer will work much longer, even the power of the power button.  Have to unplug the power off.

Ironically, I found since the 'solution' through this forum to get Support HP Center works again by uninstalling a recent Windows Update, but do me no good now.

I tried to uninstall and reinstall the software of the driver several times without success and I'm worried that the function keys not working not not at all on the printer indicates an internal matter that cannot be repaired.

Anyone encountered this problem?

Hello - Thanks for the reply.  Power the device power on and off has not fixed anything.  However, suspecting an internal firmware issue, I did a search on the web to see if there was a mechanism to reset.  I found a very useful website that describes three levels of resets, and the second level one (#6) fixed my problem.  I'm surprised HP doesn't have this information in its documentation or on its website.  I understand he has the potential to be used for the wrong purposes and perhaps make an irreparable problem, but it is clearly the solution to an inoperable Panel.  My printer was working fine before this problem and is now back to work again.

http://resetprinters.com/three-ways-to-reset-the-Photosmart-Premium-fax-C309a-all-in-one-printer/

Tags: HP Printers

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