Photosmart C309g: Error after installing the software

Re-installed impression, and everything (print, copy, scan) works well.  However, after connecting to the PC and window installation poster, SEO "c:\program files (x 86) \hp\digital imaging\{ccd42ccf-9aff-4bcs-862a-38ccd3c8e8f8\hpzsetup.exe 'error' - wStub '.

I click on cancel, and the error persists, pop-up, about 4 - 5 times.  If I click on start installation fails, restart the PC and the same error.  After clicking on cancel another 3 - 5 times, the installation window goes away.

Again, use all the functions of the printer.  How can I laugh me od the false claim to install the printer?

Thank you for your help

Hi @CCcoachand welcome to the Forums of HP!

I see that you have questions about your software.  I would like to help!

I would recommend starting with a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I recommend also to download and run the HP print and Scan doctor.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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