Photosmart e-All-in-One Printe: Photosmart e-all-in-one - D110a does not print text or Doc file

Until that number today printing problems.

Now can't print from Word or any text file.

All other OK.

Uninstalled and reinstalled SW.

Problem remains.

Word files and text printed in WHITE.

All others are OK.

Hey @Clark_Stillman,

I understand that when you print from your Windows 8.1 computer to your HP Photosmart e-all-in-one printer D110a print jobs are coming in white. I would like to help you today with this printing problem. When you print from your computer, some files are sent to your printer as "image" files If your printer 'think' it prints an image, color ink may be used to enrich or to 'do' the dark. This can be misleading because your machine can really be confronted a black ink, problem of print, but you may think that your machine works great as always black appears in print. While in reality, it's just the ink to mix color to black. Therefore, at the beginning troubleshooting I'll have print you a standalone report diagnosis on the quality of your printer. This report will help us determine if this printing of the blank page problem is caused by your printers ink system or your computer. Can I please you follow the steps below.

How to print a report of quality diagnostic:

  1. Load plain white paper in the input tray.
  2. Tap the button of the ATM () next to the icon of configuration () in the lower left corner of the control panel.
  3. Press arrow right () and select Tools, and then tap OK.
  4. Press arrow right () to select Print Quality Report, then tap OK. The printer prints the report.

  • If this report prints perfectly: Only the blank page printing problem isn't be caused by your printer. On the contrary, there may be a driver or a conflicts between your computer and your HP Photosmart camera setting. Can I have it please click here to download and run the HP print and scan of the doctor tool. Once the tool downloads, please run the tool to the "difficulty of printing." If connection, software or driver conflicts turns out that the HP print and scan of the doctor tool will attempt to resolve these conflicts for you. Once the tool has completed please test printing from your computer.
  • If this report does not print correctly:  That the problem you are experiencing is caused by the printing of your printer system. To solve this problem of print quality can I please have you click here to access the appropriate troubleshooting steps. Once the support document opens please run through the Solution, one five, six Solution and seven. This includes all sub-steps under the listed Solutions. Once completed the print quality troubleshooting steps, please try to print to see if the problem is now resolved.

Please reply to this message with the result of your troubleshooting. You can also click thethumbs up' ' icon below to say "thanks for the help!" I look forward to hear from you!

Tags: HP Printers

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