PHOTOSMART PLUS B209a-m: PHOTOSMART PLUS B209a-m does not print the data entered.

Printer was working fine, but recently had a few power outages in 48 hours.  After the second blackout, we noticed that if we tried to copy and print something, what we would have would be a picture or a diagram of a post, for example I tried to print a tax document of our mortgage company.  The pre-printed outline was shaped did print, but the data that have been added by the mortgage company (name, address, etc.) do not have.

If someone can guide me in the right direction to rectify this situation I would really appreciate it.

Hi @Whitey16,

Welcome to the HP Support forum.

I understand that your printer HP Photosmart Plus all-in-one worked very well until you've had a few power outages. Since the outages, the printer has been printing a ' photo or diagram of a post "where to send print jobs to the printer on your computer Mac OS X 10.11 El Capitan. I would like to help with that.

The first thing we want to do is to test the functionality of the printer without a computer. Try to print a report to ensure that the functions of the printer printer ok on its own.

If the report of the State of the printer print, then we need to look at the software & drivers used by the computer.

Then I would reset the printing on Mac system. Here is a document of support from Apple that you can use if you need help with that - reset the printing on your Mac system.

Once the system has been reset you will need to add the printer back in. When you add the printer you want to be sure to choose the printer drivers and not the driver "Airprint" in the menu drop-down 'Use' on the window "Add" of the printer. Here is an another Apple su [document report that can help you with that - Add or remove a printer.

Please let me know if that solves the problem, or if you need assistance.

In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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