HP Photosmart C7280 black ink does not print

I am really frustrated.  My printer has indicated that I needed a new black ink cartridge and I bought a new cartridge and put it in.  The level indicates that it is full.  However, when printing, it allows to print all colors EXCEPT black.  I did a self diagnostic Test as well as an alignment cartridges print several times to try to get the black to work, but to no avail.  It prints all other colors, but not black.  I took the black cartridge in a store to check it out and I was told that there is nothing wrong with the cartridge.  I have looked at all areas of technical support, but don't see any advice for this situation.  Has anyone that happen and what is my next step.

I lived similar questions, then I tried step 4 on this page:

http://support.HP.com/us-en/document/c00635953

Basically, I took the black ink cartridge, it has left on the desk with the printhead across the street for two hours, wiped it with a wet paper towel (not sure if this is necessary) and reinstalled. I printed a test page, then print a regular page - it was beautiful and my problem was solved!

Tags: HP Printers

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