Physical damage to a remote control

Is physical damage to a remote control (TRC3 or TRC4) covered by the maintenance contract?  I have no idea how it was damaged by the customer.

Hi Anthony,.

Cable systems, remote controls, monitors, etc. not covered by the maintenance contract, if there is physical damage to him.

So I advise you to order a new one from Cisco. If the remote control suddenly ceases to function (don't forget to check the batteries first :), then you will get a new Cisco, if you create an RMA for it.

Hope this helps,

Arne

Tags: Cisco Support

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