Piece of Apple's music hangs when downloading

Hello

Very often when I play an album on Apple music track hangs when downloading. Download line is blue, but nothing happens. Sometimes, after a long while, is starting. When I double click on the track, he goes to the next and when I double click on it once again the track begins to download and play immediately. It is with iTunes on Mac OX 10.11.5 12.4.1.6. It was the same with previous versions. The Internet connection is fine when I test if a track is suspended. I have to add that I am using Airplay, but it makes no difference what camera I'm streaming to.

Best regards

Werner.

Hey wdonne!

It is important to be able to download music and listen to it unless it is interrupted. So, lets take a look and see which is the cause because you mentioned that what is also happening on previous versions.

First, take a look at this article here that helps out with downloads not completing: If an iTunes Store purchase suddenly stops downloading

We want to do is to reinstall iTunes to see if it would deal with the issue if the steps above does not.  Here, this article gives you the steps on how to do it: OS X El Capitan: reinstall the applications that came with your Mac

If it still does not after you complete these steps, we need to isolate the problem more far away to see what is the cause.

What we want to do next is to test in an new user account and the Safe Mode to see if it works or not.  (Please note that Safe Mode, he would not listen to you, but it would allow you to see whether or not the download ends.) After these two, it allow you to isolate the problem more far away to see what is causing the problem.

Have a wonderful day!

Tags: iTunes

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