PIXMAMX410 model of printer. Received paper jam message. No jam. Still the error message.

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  Ramon Jule SR.

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  http://h10025.www1.HP.com/ewfrf/wc/documentSubCategory?tmp_rule=46315&tmp_task=solveCategory&cc=us&DLC=en&LC=en&product=3418705

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  Hey @Dee76,

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

  If you are unfamiliar with the operation of the function of private messages of the Forum, this post has instructions. Please see the HP Privacy Statement.

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  The other possible solution which seemed to be a finding a setting under print quality-> Optimize-> light Media and put on IT.

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  Hope the following video helps:

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