Play jingle or music when the backend host access

We have IPIVR Premium - 7.0.1 - SR05_Build504. We call a Webservice to interact with the host of backend to get customer data and play to the appellant. Web methods have timeouts configured. Sometimes we see a delay in the response. We wanted to play a few jingle / music to the appellant until this information is introduced by the Webservice. How can we configure and which is the step that should be used to do this?

Thank you!

-Mathieu

Have you tried to use a wedge not before the fall of the database takes place?

Tags: Cisco Support

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