Wanted: Laptop set up and screen went almost dark and frozen

I set my laptop this morning, downloaded Security, office etc., no problem. Went to get a drink, came back and the screen is almost black with stripes running it. It does meet. Can anyone advise me because I am currently £1000 down and is not happy. It's the first HP I have owned so not familiar with the forum. Thank you.

If it's a box of HP, of that there is no way the laptop model is not on the box. Look again. On the side of the box should be a sticker with the model number and specifications. I'm a United States know John Lewis is a huge retailer in the United Kingdom and probably offers a return for replacement or refund that I suggest you do if possible. It is not a good sign for a new laptop start life like this.

Tags: Notebooks

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