Portable remote will not be printed in the new HP4622 wireless printer

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  Hi Julia,

   

  Thanks for posting the question in the Microsoft Community!

   

  You are unable to print and get the error message.

   

  I imagine the frustration you feel when you are unable to print.

  This can happen due to connection problems, malicious content or third-party programs.

   

  1 have you tried all the Troubleshooting steps?

  2 is the computer, or a printer attached to a domain network?

  3. are you able to print from Notepad?

  4. what documents do you speak?

  5 is the full error message?

   

  To check if it's because of connection problems malware content follow the steps mentioned below:

   

  Method 1: Run the troubleshooter

   

  See the site:

  Open the printer Troubleshooter

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  Method 2: Scan the computer to remove all possible malicious content

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  Microsoft safety scanner

  http://www.Microsoft.com/security/scanner/en-us/default.aspx .

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  Method 3: Clean boot

   

  When the computer starts to boot, programs non-Microsoft will not be started and would avoid any interruption of their share.

  See the site:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135 .

   

  Note: once you are done with the boot, follow step 3 in the article to restore your computer to normal startup.

   

  Note: If in case you are connected through a wireless connection and then when you start the System Configuration utility to perform the clean boot, click Startup and Services tab one time and check see topic wireless are turned on (Enabled).

   

  I hope this helps. If the problem persists, let know us and we would be happy to help you.

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